Aptive Pest Control

Reviews

• CJ

  Carlett Jethroe

  2 days ago
  1.0
  Do not use this company they are the biggest scam ever. I recently signed up and they came to spray on 9/16/26. First the man act like he wasn’t even going to spray inside. We had to tell him we wanted inside and outside sprayed. I was told by the guy who signed us up if we find a bug, call back and they will come out in between and spray again. Here we are 10/3/26 found two bugs crawling on my wall. Call Aptive customer service and no spots open for someone to come spray again. It was looking for dates all in October and November and nothing is available. Beware of this scam of a company if they come knocking on your door.
• JH

  Jennifer Horne

  3 days ago
  5.0
  Very nice experience and professional gentleman. Makes you feel very at ease and not afraid to be open and honest with any situation your dealing with. They offer a very reasonable monthly payment plan to get rid of any pests that are invading your home. I could tell a big difference the first time they sprayed my home. They use chemicals that are safe to be around my animals. I highly suggest you give them a chance to help you. The prices are affordable and the service is top of the line. Very happy
• AE

  Ann Michelle E

  Sep 29, 2026
  5.0
  Sarah was awesome and very informative. This was our first visit and we are happy with the services. We are on Southside of Aiken and have also shared our opinions on social media!
• AP

  angela pray

  Sep 19, 2026
  1.0
  ⚠️ Please think twice before choosing this company for your pest control needs. I had Adaptive Pest Control for approximately two years, paying $49.95 every month. During those two years, they may have actually come to my home around five times. Most of the time, I had to contact them myself when I was having a pest problem and needed someone to come out. The main issue I had was ants, particularly during the summer months. I keep a very clean home, so I was surprised to continue having problems with ants. Whenever I called, I explained the situation and specifically requested that both the inside and outside of my home be treated. On one occasion, the technician called and told me he couldn’t treat the inside because a tank had broken on the way to my house, although he could still treat the outside. I chose to reschedule because I wanted the service I was paying for. Even after having both the inside and outside treated, I continued having ant problems. At one point, I had ants three separate times in one month, which made me question how effective the treatment actually was. The final straw was my September appointments. I had an appointment scheduled for September 7. I waited all day, and no one showed up. Around 4:00 p.m., I called and was told that my appointment was actually scheduled for September 16. I knew that wasn’t correct, so I asked for something sooner. I was then scheduled for September 9. September 9 came and went, and once again, no one called and no one showed up. At that point, I honestly started questioning whether I had somehow gotten the dates wrong. I checked my emails, and they confirmed that I had appointments scheduled for both September 7 and September 9. That’s when I decided I was done. I’m paying $49.95 every month for a service, yet I was having to chase the company down when I needed treatment, appointments were not being honored, and I was still dealing with the same pest problem. I called to cancel my service and requested that the $49.95 September charge be refunded since I was no longer receiving the service I was paying for. I was initially told that refunds were not given. I explained that I would either need the money returned to my bank account or I would dispute the charge. I was eventually told that the $49.95 would be refunded within 7–10 business days. As of writing this review, the money still has not been returned to my account. Based on my experience so far, I am expecting that I may have to call again to follow up. I was then transferred to another representative to cancel my service permanently. Rather than simply processing my cancellation, he repeatedly tried to convince me to stay. I calmly explained that I had made my decision and did not want to continue the service. He continued asking me whether I had checked the customer portal and trying to persuade me to reconsider. I finally told him, “Sir, I don’t need to check a portal. I am simply asking to cancel my service.” I eventually hung up. He then called me back three times. What really surprised me was looking through other customer reviews afterward. I didn’t have to scroll very far before finding at least five negative reviews describing many of the same issues I experienced—appointments being scheduled and no one showing up, customers having to chase the company down, and treatments not being effective. After seeing multiple customers describe similar experiences, it made me even more frustrated because my experience doesn’t appear to be an isolated incident. When you see the same complaints being made repeatedly by different customers, it’s hard not to question whether there is a larger problem with the way the service is being handled. My advice is to save your money and do your research before signing up. I ultimately decided to cancel and look for a local pest control company where I can speak directly with someone in my area and receive the service I’m paying for. Based on my personal experience over approximately two years, I would not recommend Adaptive Pest Control. 🤬🙅‍♂️🐜
• LS

  Latasha Sherod

  Sep 2, 2026
  1.0
  One of your representatives just left our home soliciting on property that has multiple no trespassing signs posted. When she arrived she did speak but immediately asked if we knew a customer (mentioned them by name and provided their exact address after being asked where). It initially appeared that she was asking for directions. When those instructions were given she then assisted with the conclusion of my mother's statement to which my mother replied this is ****** Rd. The young lady stated she knew that and then my mother proceeded to ask well why are you here. It was only at this time that the representative decided to explain that she was treating yards in the area and wanted to treat our land as well so that it would be cheaper for 'you guys'. My mother became immensely annoyed by this because a negative tone had already been set in the conversation. Your rep replied did I offend you, thats just how I talk as a white girl. To which my mother replied yeah Im offended now because you up here saying you guys and imma white girl, what does your color have to do with anything and told her to leave the property and asked didnt she see the no trespassing signs. Your rep continued to mouth off to my mom at which point I asked her to leave the property but she felt like she should linger around and continue to talk and she was ordered off the property again and told not to come back to which she yelled why would I. To be clear: 1. it is NEVER ok to enter property that has no trespassing signs clearly displayed 2. Your reps should never give out exact addresses/names of other customers 3. When asked to leave someone's property they should be leaving IMMEDIATELY with no back talk or attitude. 4. Cultural competency will take your reps much farther than the 'oh Im just a white girl' act. A more suitable approach to potential customers sounds more like, 'hi Im xyz and I work for xyz, we are in the area spraying for fire ants and wanted to see if you would be interested in receiving our services. Since youre in an area that we work in already it would make the service cheaper for you'.

Frequently Asked Questions About Aptive Pest Control