Riken Pools

Reviews

• TS

  Tony Stark

  Jun 12, 2026
  5.0
  The owner of the store helped me beyond anyone should’ve. I went to other places and they were rude. Rikken Pools Is by far the best place to get pool supplies if you have a problem, they have no issue helping you with it. I needed a lateral assembly and he tried to make one for me In the end, I have a pool All summer because of him. I’m grateful
• WC

  wayne clarke

  Jun 7, 2026
  5.0
  Always been satisfied with service and advice keeping my pool cleanliness. Kelly and the crew very pleasant and helpful
• MM

  Matt

  Jun 4, 2026
  1.0
  Riken Pool was hired to install our new pool and provided the accessories and instructions for closing it at the end of the season. Those instructions included plugging both the filter and return water openings. During the winter, water froze inside the filter area and expanded. The resulting pressure caused the pool wall to compress and separate from the top rail. When I contacted Riken Pool and asked them to inspect the damage and determine whether the pool could be repaired, I was told the issue resulted from the cover's liner strap being placed underneath the filter. However, that was not how the cover had been installed. Seeking a second opinion, I consulted another pool professional who concluded that the damage was caused by plugging the filter and return openings, which prevented excess water from draining properly during freeze-thaw conditions. I am sharing this experience not only to inform potential customers, but also because I was disappointed by what I perceived as an unwillingness to accept responsibility or fully investigate the cause of the damage. I encourage anyone purchasing a pool to carefully review winterization procedures and seek multiple opinions if problems arise.
• BT

  Big T

  May 29, 2026
  1.0
  I called on 5\20/2026 and explain to the woman on the phone that I have a leak in the underground plumbing of my built-in pool and is this something they could handle, she stated “yes” they would come out and do a pressure test first. I said that’s fine. She made me an appointment for 5/27. She was pleasant and stated arrival would probably be later in the afternoon probably after 3pm. Well, I waited until 5:15 and then I called and got the answering machine stating that they were closed so I left a detailed message with my name, address, phone number and I also followed up with an email. That was Wednesday. It is Friday and I still haven’t heard anything from the company not an email not a phone call. Nothing. Absolutely nothing. I wasted a week waiting for them to show up.
• TT

  Trish.N. Tougas

  Apr 29, 2026
  5.0
  They have all your pool needs!!

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