This profile is uncertified and using publicly sourced data
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Business Details
About
Hot Tub StoreSauna StoreSwimming Pool Repair Service
Family Owned Since 1978
For over 40 years, New England Spas has been a trusted source of relaxation and enjoyment in New England. Established in 1978 with our flagship store in Natick, our mission has been to enhance lives with top-quality hot tubs, saunas, cold plunge tubs, swim spas, and exceptional customer service.
As the region's largest distributor, we proudly offer Sundance® Spas, Finnleo® and Leisurecraft Saunas, Hydropool and Sundance® Swim Spas, and the Kodiak Cold Plunge Tub!
Location
Hours
Monday10:00 AM - 6:00 PM
Tuesday10:00 AM - 6:00 PM
Wednesday10:00 AM - 6:00 PM
Thursday10:00 AM - 6:00 PM
Friday10:00 AM - 6:00 PM
Saturday10:00 AM - 5:00 PM
Sunday11:00 AM - 4:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.