Lowe's Home Improvement

Reviews

• SG

  Shannon Grande

  Aug 20, 2026
  1.0
  I'm very dissatisfied with the customer service at Lowe's. The new manager did not know what she was doing. Made me wait to get an answer for a question. That should have been an easy question. If she had known the policy. I have never heard of a store not allowing returns without a receipt for unused items. My contractor purchased items that we did not need just a few weeks ago and misplaced the receipts. I asked to return the unused items without a receipt and I was told that it was against their policy. This is an unfair policy and I will no longer be shopping at Lowe's. I'll give my money somewhere else that is responsive to the customer.
• CV

  Creative Creations by Val

  Jul 18, 2026
  1.0
  This place is bad. The poor Lowe's employees are treated like crap by customers bc of the lack of staffing, like it's their fault. I can't imagine the pay is that great for what they have to put up with. I've been in line way too many times listening to other customers get irate with employees because of issues they have no control over. The management and corporate hand in this store needs help. I don't foresee this store lasting much longer at the rate their going in many of their departments. Between delivery, online purchase, bad customer service (you'll have better luck asking a fellow customer where to find a item, then a sales assistant), lack of staffing (which you have to wonder why their leaving. It can't be all laziness). I know Home Depot isn't too much better. But if I had to shop anywhere it would be H.D.
• AL

  Andrew L

  Jul 14, 2026
  3.0
  It's it's not a bad lows. It's pretty easy to get to, but the one thing I don't like about is the flock safety cameras in the parking lot that watch your every move in and out. I think it's unconstitutional and bad business, but if you're in a pinch I think the prices are pretty low but they don't have some of the toll selection like they do in Home Depot.
• BG

  Bill Groomes

  Jun 28, 2026
  5.0
  It was painless and very much appreciated having a price match on a John Deere S140 48" deck rider mower that I had purchased 2 weeks prior having no issues and Lowe's credited me $200 off of my price paid of $2,999 after presenting one of their biggest competitors month long Father's day sale of $2,799 for the exact same tractor. Thanks Lowe's!
• TH

  Teresa Hanning

  Jun 25, 2026
  1.0
  I had went to Lowe's in washington pa on monday(6-22) and bought a refrigerator, the protection plan, delivery, and removal of my old fridge. I got a text Wednesday(6-24) that my refrigerator would be delivered between 7am-7pm then today(6-25) I got a text saying it would be delivered between 9:30am-1:30pm my husband was home til 2 pm before he had to go to work, I work 9:30am-3:30pm they did not show up til 3pm in the afternoon I kept checking to see where they were on the tracker app so that I could leave work and be there when they got here I had my mom come over so they wouldn't just up and leave I pulled in 2 min after they pulled in. they spent 1-1.5 hours at every other house before mine and because they got here late they told me they didnt have time to wait 3 min for me to take the few things out of my fridge that I had in there because he was already running late as if that were my fault or problem. Told me that he could drop the new fridge off and I can hock it up myself and take my old fridge out and they can schedule another day to pick it up and I told them NO that was unacceptable i paid for it to be hocked up. The delivery guys could not speak directly to me and had to have a translator on the phone because he could not speak ENGLISH. He had my refrigerator unboxed off of the truck by the time I had most of my fridge cleaned out and said I'm not doing this and walked out of my house loaded my refrigerator that I already paid for back on the truck and flew out of my trailer park like a bat out of hell while my kids and others were outside playing. Now mind you I had my mom here waiting for them to show up so that there was somebody here when they arrived and I pulled into my driveway 2 minutes after they showed up at my house and because I did not have my refrigerator emptied before they got here because my husband left at 2 for work and I left work to be here so my mom didnt have to handle something that isn't her responsibility and I was not leaving my food setting out on my counters for an hour and a half to 2 hours because they showed up way later then the timeframe I was given. Called customer service for Lowes delivery and got every excuse in the book as to why there delivery driver acted the way he did instead of I'm sorry we will try to help you so I called another department that filed an escalation and told me I will still have to reschedule another delivery for another day which is now 4 days from now I will NEVER have anything delivered by Lowes EVER AGAIN!! The most disrespectful people I've ever met because THEY were running late NOT ME!!! Sorry if I've repeated myself it is all very frustrating and uncalled for!!

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