Raymour & Flanigan Furniture and Mattress Store

Reviews

• EF

  EDDIE FLOOD

  Aug 26, 2026
  5.0
  I had a great experience with Raymour & Flanigan! Rachel was absolutely wonderful from start to finish. She was very helpful, patient, and knowledgeable, and she made sure I found a great bed that was right for me. I really appreciate her excellent customer service and professionalism. I also want to give a big shout-out to the delivery guys. They did an amazing job—very professional, careful, and respectful. They made the delivery and setup quick and easy
• BR

  Bill R

  Aug 20, 2026
  4.0
  Everything went very well. We were allowed to walk around and talked about our specific requirements. We were directed to a few items which met our criteria which took us in the direction where we found something we liked. Good experience and no pressure.
• DH

  Dolores Howard

  Aug 19, 2026
  2.0
  Sales person told me my furniture would be delivered the following week after paying cash first. Then that week I only got my mattress and box springs delivered. The furniture that was supposed to be delivered was on back order 6-8 weeks was not told that. You should not promise people that furniture will be delivered on a date and didn’t not happen on that date just to make a sale. Not professional at all and not the way to do business with customers.
• DZ

  Daniela Zhiminaycela

  Aug 7, 2026
  1.0
  Extremely disappointed with the customer service, especially from the manager, Janelle. They delivered my order with a broken piece, and instead of taking responsibility and making the replacement a priority, I’ve been given different dates and no reliable solution. First, I was told the replacement could be handled on Saturday, and then suddenly it changed to Monday or Tuesday. I rearranged my plans based on the date I was originally given, and now I’m expected to keep adjusting my schedule because of a mistake that was not mine. When a company delivers a damaged item, replacing it promptly should be a priority not an additional inconvenience for the customer. The lack of consistency, communication, and urgency has been extremely frustrating. This is not the level of customer service I expected, especially from a manager. Very disappointing experience.
• KK

  K

  Aug 4, 2026
  1.0
  The salesman was helpful and took extra steps to assist me. However the checkout process was as if no body knew what they were doing. I had to repeat my email three times, even said it letter by letter and gave them my business card with my name and email on it!.when it came time to sign the price was different.. First, I was charged a delivery fee, when it was supposed to be free. An honest mistake, but good thing I caught it. Then told he couldn't void the transaction and redo it, but it would be credited back to me in few days. I wasn't ok with that initially, but Ok, had the manager sign and acknowledge the error. All was cordial when I left. At home, I saw two more errors on the receipt. My name was wrong , nowhere to be found and my Email address was wrong! I called Customer service and she said the would correct it. I asked her to please send me a email with a receipt of the correct information concerning my order and she said she couldn't. Really? The name on my receipt was not my name , it was a wrong version of my email address, and not the name on my credit card. NO WHERE was my name! I then checked my bank transactions and the amount, was listed twice! Over $800 twice! So my number was used, but not my name.I called back and asked for an explanation. She said I'd have to ask my bank, she didn't see it on her end. Now I'm really getting frustrated, rightfully so, because now there are FOUR errors now.. She said I sounded like I only wanted to complain! No apology for all the mistakes. Curtly gave me another number, the distribution warehouse center in NY to call the next day! I then said I want to cancel my order! Again, with an attitude, she said fine, done! Frankly, I will never shop there again. The next day I see my email was corrected, by getting an email of "congratulations on my purchase," and a delivery date, still with a name error! Go figure!

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Store