Lovesac

Reviews

• AD

  Anette. D

  Jul 24, 2026
  5.0
  I love their products, the staffs are so informative and the quality is also very good...
• JS

  Jess Sances

  Jul 20, 2026
  5.0
  Had a great experience with the center city team. Oscar and his team were really helpful showing us colors and talking about fabrics and configurations. Our delivery arrived over the course of 3 days, which wasn’t too bad, and they helped us keep track of all the shipments. We love our sectional. They were also helpful quickly helping us facilitate the return/exchange of a couple of components. Overall a really great experience.
• MP

  Max Pulcini

  Oct 21, 2025
  1.0
  Great Product, Frustrating Delivery Experience We’re very happy with the quality of our Lovesac couch — it’s a beautiful, high-end piece that feels well-built and comfortable. We were only able to afford it thanks to a Labor Day sale, but the product itself absolutely meets expectations. Unfortunately, the delivery experience was a nightmare. When we purchased, we were told to expect delivery within 1–2 weeks. Excited, we fast-tracked painting and prepping our living room, even paying extra to get our contractor in on short notice to be ready for the couch’s arrival. The 1–2 week window worked perfectly with our upcoming travel plans in late September and October. Instead, the couch arrived five weeks later — right in the middle of our trip. Because of the delay and lack of communication, we had to pay our contractor for two additional days to be at our house while the packages were delivered over multiple days. We reached out to Lovesac twice for updates but received no clear answers until tracking information appeared unexpectedly the day before delivery. To make matters worse, the shipment came from a nearby Pennsylvania warehouse, which makes the long delay even more confusing. In the end, we love the product but wouldn’t recommend the delivery experience. For such an expensive purchase, the lack of communication and transparency made what should have been an exciting experience extremely stressful. I’d suggest improving communication and transparency around shipping and delivery timelines. If delays occur, proactive updates and clear explanations would go a long way toward managing expectations. We would’ve appreciated more consistent tracking information and notice about changes to our delivery window.
• KC

  Kristin Cherry

  Dec 19, 2024
  5.0
  Oscar was great at configuring the perfect couch for our family! He was very knowledgeable about the product and gave me piece of mind when selecting the right couch! We absolutely love our sactional ❤️
• AA

  Alexis Arbutina

  Sep 17, 2023
  5.0
  Got our Lovesac couch and absolutely love it. Not only that, the staff was extremely friendly and worked with our budget. I wanted to stay in the store all day! Highly recommend a couch from here.

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