Lovesac

Reviews

• JR

  J- Reynolds

  Sep 11, 2026
  5.0
  We had a great experience shopping at Lovesac KoP! While I wouldn't recommend their white glove delivery service, my salesman (Anthony) and the store manger (Chad) were awesome! Anthony helped me make sure that the sofas I ordered were exactly what I wanted, and both of them were phenomenal navigating the issues I had with their white glove delivery services. I am happy with my new furniture, but I am VERY happy with the team at King of Prussia!
• JD

  John D

  Nov 22, 2025
  1.0
  Very Disappointed with Delivery Experience We were really looking forward to enjoying our new sectional tonight, but instead, we're left waiting for LoveSac to figure out how to remedy this situation. Our delivery was handled by FedEx, who unfortunately does not require signatures. They left our sectional—and another customer's order—in the rain. We weren’t home that day, and didn’t expect the delivery to arrive so soon, as we were told it would take 1-2 weeks, but it showed up in just 5 days. I immediately called LoveSac and was reassured that the couches were wrapped in plastic and likely fine. Based on that, I disassembled our old furniture, rearranged our living space, and dried off the boxes as best as I could before bringing them inside. But when I opened them, I found that the sections were completely soaked. To make matters worse, the other customer whose couch was misdelivered to our address had their delivery on their birthday. They were understandably stressed about missing their dinner while trying to figure out how to transport their furniture. I even helped them load up their couches and used our car to get them to the correct address. For the price you pay for LoveSac products, you'd expect a much better delivery experience. This entire ordeal has turned what should’ve been an exciting purchase into a stressful and disappointing situation. We’re still waiting to see how LoveSac addresses this issue, and I’ll update this post once it’s resolved.
• OS

  Oriaikhi S

  Dec 9, 2022
  5.0
  A unique type of furniture. Several different ways to create the furniture and a variety of fabics and colors to choose from. The covers are washable and it carries a lifetime guarantee. Also selected was cup holders, and surround sound. You can charge your phone on the arms. It will be delivered to you and must be able to put it together. Discounts are given to first responders, healthcare workers, teachers and active or retired military.
• HC

  Hector Cardona

  Aug 17, 2019
  5.0
  Great customer service and knowledgeable team.

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