Lovesac

Reviews

• GL

  Gregory Lynch

  Jan 3, 2026
  1.0
  Rude service. Went unrecognized and ignored. Take your business elsewhere
• MM

  Michele

  Jan 3, 2026
  1.0
  Visited the Kop store this evening and completely ignored. Terrible customer service
• JD

  John D

  Nov 22, 2025
  1.0
  Very Disappointed with Delivery Experience We were really looking forward to enjoying our new sectional tonight, but instead, we're left waiting for LoveSac to figure out how to remedy this situation. Our delivery was handled by FedEx, who unfortunately does not require signatures. They left our sectional—and another customer's order—in the rain. We weren’t home that day, and didn’t expect the delivery to arrive so soon, as we were told it would take 1-2 weeks, but it showed up in just 5 days. I immediately called LoveSac and was reassured that the couches were wrapped in plastic and likely fine. Based on that, I disassembled our old furniture, rearranged our living space, and dried off the boxes as best as I could before bringing them inside. But when I opened them, I found that the sections were completely soaked. To make matters worse, the other customer whose couch was misdelivered to our address had their delivery on their birthday. They were understandably stressed about missing their dinner while trying to figure out how to transport their furniture. I even helped them load up their couches and used our car to get them to the correct address. For the price you pay for LoveSac products, you'd expect a much better delivery experience. This entire ordeal has turned what should’ve been an exciting purchase into a stressful and disappointing situation. We’re still waiting to see how LoveSac addresses this issue, and I’ll update this post once it’s resolved.
• MR

  Mariah Ross

  Jan 29, 2023
  3.0
  Love the customer service and the quality of the product however, delivery was horrible. No calls about when just an email stating it would be delivered THAT same day. As we’re not fully moved in yet it was a huge inconvenience for us to have to rush down there because there was no time given on when our couch would be delivered. We also have 2 young children so we had to sit there all day and wait for it with no furnishings or anything in the house. Very unhappy with communication in the delivery process
• DZ

  Doris Zimmerman

  Dec 14, 2018
  5.0
  The showroom assistant was very knowledgeable and willing to go the extra mile to make sure I got a deal. She was friendly and courteous on the phone. Can’t wait to get my Lovesac pillow and squattoman!

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