Raymour & Flanigan Furniture and Mattress Store

Reviews

• EH

  Elissa Herbert

  3 days ago
  5.0
  Marianna was so friendly and helpful and not pushy at all. August the store manager was great. I appreciate all the time and effort spent with us to find the perfect couch!
• JG

  Joanna Goss-Keim

  Sep 24, 2026
  5.0
  Shopping was a wonderful experience. John at the Jenkintown PA store was friendly and helpful. He helped us look at options and followed through the process with us getting us the best deal possible.
• AS

  anna shpilsky

  Sep 21, 2026
  1.0
  I have been a long-time customer of R&F, which makes this experience especially disappointing. Unfortunately, the level of service I received was far from what I would expect from a company I have supported for years. First, the delivery address was entered incorrectly. The delivery team actually arrived at my neighbor’s house and had to call me to confirm the correct address. Then, when the delivery arrived, one of the chairs from my set was missing. The delivery team did not inform me about this. I only found out after I asked. They told me they assumed someone had already contacted me about the missing chair. No one had. I immediately called the store, and Jordan told me they did not know when the chair would be back in stock and that there was nothing they could do about it. When I asked why no one had contacted me, he had no explanation. I then asked to speak with a supervisor and was told the supervisor was assisting another customer and would call me back at an unspecified time. Eventually, August, the supervisor, called me back. When I asked about compensation for this experience, I was told they would discuss it with me once I received the missing chair. Is this really what you consider exceptional customer service? The quality of service I have experienced from R&F has declined dramatically. As a long-time customer, I find this extremely disappointing, and after this experience, I am seriously questioning whether I will ever shop at R&F again. I hope someone in management takes this complaint seriously and recognizes that this is not an acceptable way to treat a long-standing customer.
• ID

  Irene Duncan

  Sep 3, 2026
  1.0
  DO NOT TRUST PROMISES FROM SHELDON DANZIGER AT RAYMOUR & FLANIGAN. My experience with Sheldon Danziger, a Raymour & Flanigan store manager, was completely unacceptable. For weeks, Sheldon repeatedly made promises about resolving my furniture delivery issues. He told me things would be handled if I was patient. He told me the situation would be corrected. He continued making assurances. He NEVER delivered on those promises. I had already paid for my furniture, yet I spent weeks dealing with delays, poor communication, missed expectations, and having to repeatedly chase Raymour & Flanigan for answers. Instead of a store manager taking ownership and making sure the problem was actually resolved, I received promise after promise without the corresponding action. A Raymour & Flanigan store manager should be accountable for what he tells customers. If you tell a customer something is going to happen, especially after that customer has already paid thousands of dollars for furniture, then you need to make sure it happens. Sheldon Danziger did not do that in my experience. What made the situation worse was that every new promise gave me the expectation that the problem was finally going to be resolved, only for me to discover that once again it had not been handled. That is not customer service. That is not leadership. And in my opinion, someone who repeatedly makes commitments to customers and does not follow through should not be managing a Raymour & Flanigan store. If you are considering buying furniture from Raymour & Flanigan, especially from a location managed by Sheldon Danziger, document EVERYTHING. Get every promise in writing. Do not rely on verbal assurances. Do not assume that because a store manager tells you something will be handled that it actually will be. My Raymour & Flanigan experience involved weeks of frustration, delivery problems, terrible communication, broken commitments, and a complete lack of meaningful accountability. Sheldon Danziger kept promising. Raymour & Flanigan kept failing to deliver. And I was the customer left dealing with the consequences. DO NOT PURCHASE FROM RAYMOUR & FLANIGAN if you expect reliable communication, accountability, or management that follows through on its commitments.
• LB

  L Berkun

  Sep 1, 2026
  1.0
  DO NOT PURCHASE FROM RAYMOUR & FLANIGAN. I paid in full for furniture that Raymour & Flanigan failed to fully deliver for approximately six weeks. During that time, their communication and customer service were completely unacceptable. Sales person Mohammad Mustaffa was complete and utterly no help at all. He kept saying.that he would get the furniture there as soon as possible but didn’t. I repeatedly contacted them looking for answers, was given the runaround, received inconsistent information, and had to continuously chase them for furniture that had already been fully paid for. After six weeks of delays and frustration, I spoke with August Ranalli. Rather than taking responsibility for the company’s failures or attempting to resolve the situation professionally, August Ranalli personally threatened me during our interaction. Let that sink in: I was the customer. My furniture was paid for. They failed to deliver it for six weeks. I spent weeks chasing them for answers, and when I became understandably upset and frustrated, I was threatened by a representative of the company. That is beyond unacceptable. This was not simply a delayed delivery or a bad customer service experience. Raymour & Flanigan failed to deliver what I purchased, failed to communicate appropriately, repeatedly gave me the runaround, and then allowed the situation to escalate to the point where I was personally threatened. A customer should never be threatened because they are demanding answers about merchandise they already paid for. Once Raymour & Flanigan had my money, getting basic communication, accountability, and the furniture I purchased became an exhausting battle. DO NOT PURCHASE FROM RAYMOUR & FLANIGAN. How a company treats you when something goes wrong tells you far more than how they treat you while they are trying to make the sale.

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