Raymour & Flanigan Furniture and Mattress Store

Reviews

• RT

  Renee Tucker

  1 day ago
  5.0
  My husband and I recently bought a new couch, and Don(Langhirt) made the experience exceptional. He was genuine, knowledgeable, patient and never high-pressure or condescending. He went above and beyond to help us find exactly what we wanted and made the whole process easy and enjoyable. Outstanding customer service like his is hard to find — Don deserves a promotion, a raise, and Memorial Weekend off with pay! when it comes to furniture, I recommend Don to anyone looking for guidance and options, without having a salesperson standing over top of you as you walk through the store.
• BS

  becka sutphin

  5 days ago
  5.0
  The 5 stars is for Stephanie at the Hanover Pa location. I was raging mad about submitting an online claim for months between my husband’s name and my name on a defective $3k sofa. Screenshot each time and never got a call back. I went digging for the good old paper receipt and found that I did in fact purchase a warranty. I call the number on the flyer of rules and leave a message and wait. NOTHING again. So before going in and acting ridiculously rude I gave one last try to the store and the most helpful person ever took care of me in 5 mins. I appreciate Stephanie and her customer service and think she needs a knowledge that she was the only person who helped resolve my issues. She went above and exceeded expectations. Stephanie saved the day. Stephanie I hope they treat you well cause girl you are a hero. Don’t file online claims just call and save your time.
• DF

  Don Fuller

  May 10, 2026
  5.0
  Phil, my sales assistant, was Great! Very knowledgeable about the recliners I was looking for, but he was low-key and checked back often, which I really appreciated. It made my experience comfortable and productive.
• DS

  Deborah Schubert

  May 9, 2026
  5.0
  Associate was welcoming with no pressure to select alternative to what I wanted. I wondered around looking without being followed every step. Well mannered and polite associate.
• GG

  Gary

  Apr 26, 2026
  5.0
  We first entered the Hanover store ~6 months ago and had spoken briefly with Monique, who answered all our questions and as requested left us alone to browse the store. Fast forward to last week, and we texted Monique to inquire when she would be at the store, we let her know we were on our way and she met us inside the store. Our order has been placed, with confirmation received via text. So far this has been a seamless process, anxiously awaiting our delivery. Thank you Monique for guiding us through this process and knowledgeably answering all of our questions.

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Store