Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products and brands does Lowe's Home Improvement in Edwardsville, PA offer?

Accepted Answer

Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor equipment, and trusted brands like GE, Whirlpool, Samsung, Craftsman, and Kobalt.

Question 10

What are the store hours for Lowe's Home Improvement in Edwardsville, PA?

Accepted Answer

Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.

Question 11

Does Lowe's Edwardsville store offer delivery and in-store pickup services?

Accepted Answer

Yes, Lowe's in Edwardsville provides both in-store pickup and delivery services to customers.

Question 12

How can I find a product or check my order status at Lowe's?

Accepted Answer

You can search for products online using keywords, item numbers, or brands on lowes.com. To check order status, log in to your MyLowe's account or enter your order number online.

Question 13

What is the return and cancellation policy at Lowe's?

Accepted Answer

Most items can be returned within 90 days with proof of purchase. You can start returns online for orders from Lowes.com. Cancellations are possible before shipping or pickup by managing your MyLowe’s orders.

Question 14

What installation services does Lowe's provide?

Accepted Answer

Lowe's offers a variety of installation services including appliances, cabinets, flooring, doors, windows, HVAC, lighting, and more professional installations.

Question 15

What payment options are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.

Question 16

Are there any nearby places to Lowe's Edwardsville that customers might find useful?

Accepted Answer

Near Lowe's Edwardsville, you'll find Blue Rhino Propane Exchange for propane needs, multiple minuteKEY locations for key and locksmith services, and PrimoHoagies for sandwiches and quick meals.

Question 17

How can I use nearby minuteKEY locations in conjunction with my visit to Lowe's?

Accepted Answer

If you need key duplication or locksmith services, minuteKEY is conveniently nearby Lowe’s. You can visit the Locksmith while completing your home improvement shopping at Lowe’s.

Question 18

What dining options are available near Lowe's Edwardsville store?

Accepted Answer

Customers visiting Lowe's can also enjoy food from local nearby spots such as Dominic's of New York, PrimoHoagies, and Dunkin' for fast food, sandwiches, and coffee.

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