MC
Mcwilliam Colon
5 days ago
I rarely leave reviews like this, but this experience was incredibly frustrating from beginning to end.
I purchased a refrigerator at the Easton Lowe’s and scheduled delivery for August 29. Two days before delivery, I received a text asking me to confirm the delivery date and my address. I confirmed both. The text clearly stated August 29.
August 29 arrived and I never received the normal delivery window or any notification that there was a problem. When I went back to the original text and clicked the tracking link, I suddenly discovered that my delivery had been changed to September 1. Nobody called, texted, or emailed me to tell me the delivery had been changed.
I called customer service to find out what happened. They couldn't explain why the date had changed and told me they would contact the store handling my order. To my surprise, they said that was the Stroudsburg store. I purchased the refrigerator in Easton, not Stroudsburg.
After being transferred to Stroudsburg, I was told that Easton apparently did not have the refrigerator in stock and had transferred the order to them. This was especially frustrating because when I originally went to the Easton store, I was planning to purchase a DIFFERENT refrigerator. The salesperson specifically recommended this more expensive model, told me it was nicer, and told me THEY HAD IT IN STOCK. I trusted the salesperson and spent more money based partly on that information.
Stroudsburg then had to check whether they even had the refrigerator. They called me back and, unbelievably, they didn't have it either. I was told they could order one, which could take another week, or try transferring the order to yet another store.
At that point, I asked the employee a simple question: “How long would it take if I canceled the order and got my money back?” He told me it could take a few days. I then asked whether I could get store credit instead so I wouldn't have to wait several days for my money before purchasing another refrigerator.
His response was essentially, “Well, I already canceled it.”
I NEVER TOLD HIM TO CANCEL MY ORDER. I asked how long a refund WOULD take. Apparently, asking a question about my options was interpreted as authorization to cancel an approximately $1,100 purchase, including taxes, delivery, and removal of my old refrigerator.
So after all of this, I am now without a refrigerator and waiting for a refund I never actually asked them to process.
To summarize: I was convinced to purchase a more expensive refrigerator because I was specifically told it was in stock. My August 29 delivery was confirmed. The delivery date was then changed without anyone notifying me. My order was transferred from Easton to Stroudsburg without me knowing. Neither store actually had the refrigerator. And finally, my order was canceled without my authorization while I was simply asking about my options.
I understand inventory mistakes happen. Deliveries get delayed. What I don't understand is how this many failures can happen on one purchase without anyone proactively contacting the customer.
I started this process needing a refrigerator. I ended it still needing a refrigerator, approximately $1,100 temporarily tied up in a refund, and having wasted a significant amount of time trying to figure out what happened to an order that Lowe’s had already confirmed for delivery.
Absolutely unacceptable experience.
CM
Chris Melinosky
Aug 25, 2026
Absolutely amazing place. They have so many tools and everything you could possibly use to build. You can buy a toilet or lights or appliances or anything you need. Great clean bathrooms at the front of the store. I love it here!
Terrible experience with Mitch at customer service. Beyond slow, doesn’t have solutions, wants customer to go above and beyond. Do better
DL
Dr A LeSabantino
Aug 8, 2026
Outstanding Customer Service — Thank You, Gage!
We recently purchased three Zoeller 1/3-HP, 115-Volt, 48-gallon cast-iron submersible sump pumps, and I was having a problem with one of the pumps not turning on automatically.
I went to the Easton store for some help and had the pleasure of meeting an employee named Gage. I could not have been more impressed with the assistance he provided. He was extremely knowledgeable, patient, professional, and genuinely interested in helping me solve the problem.
Gage explained that the float is what tells the pump when the water has risen high enough for the pump to turn on. He walked me through several things that can interfere with the float's movement, including dirt or sediment, the power cord, the side of the sump basin, or even the position of the pump itself. Since my pump would run when the switch was activated manually but would not come on automatically, he explained that the float mechanism was most likely the source of the problem.
Most importantly, Gage took the time to show me exactly what to check and how to correct the problem. He didn't simply give me a quick answer and send me on my way—he made sure I understood what to do.
This is the kind of outstanding customer service that keeps people coming back to a store. Employees like Gage are a tremendous asset to any company. I left extremely impressed and very grateful for his help.
Thank you, Gage, for going above and beyond. Five-star service all the way!
A F LeSabintino Bess, MD
Always a headache to go here. "Sir, can I get a roll of that wire"..."you have a phone.. use your phone". How about you hand me the wire or walk it up if you have to... Why do I need a phone to buy wire!?. It's always something here. The orange store down the road gave me $20 off for my troubles and 3 different associates said hey or hello while we were there unlike the 5 lowes kids at the registers laughing and not helping customers.
