Pool City - Cranberry Twp

Reviews

• JC

  Jennifer Collins

  Sep 12, 2026
  5.0
  The customer service at pool city, Cranberry is exceptional. Chuck was so knowledgeable and friendly. He helped us make an educated decision and made us aware of our options. We did decide to purchase our above ground pool from Chuck and he made the purchase painless. I would recommend them!
• CS

  Carlene Syes

  Sep 4, 2026
  5.0
  We ordered patio dining furniture from Nicole in Cranberry, when it was delivered we realized the chairs were not compatible with the table height.. I felt like I was sitting in a hole! We called Nicole and she worked with us to replace the table. We couldn’t be happier. Exceptional service and always with a smile.
• CO

  Christine OHalek

  Sep 2, 2026
  5.0
  My husband and I stopped into the Pool City in Cranberry after visiting other stores in the Area. We are from the South Hills and had only stopped in to explore our options as far as purchasing an Above Ground pool for the Spring of 2027. Chuck assisted us and answered all of our questions. He provided a quote on exactly what we were looking for. My husband suggested I shop a few other places, which I did, and NO ONE came close to offering the package and quality of what we have purchased from Chuck at Pool City. We dealt with Pool City, a different location, in 1998 and had that pool until we purchased a Hot Tub in 2016. There was nothing wrong with that pool, our lives at the time were in a different direction. Now that we have young Grandchildren who love to swim, it's time for a pool again and if I could give Chuck more than 5 stars, I certainly would. It has been a great experience. Cranberry is about 40 minutes or so from where we live and I certainly am happy that we walked into that store and that Chuck spoke to us or I may not be getting my pool!! The communication has been exceptional, he responds promptly to emails and returns phone calls. He gave us time to make our decision and truly has gone above and beyond.
• TP

  THERESE PETERSON

  Aug 27, 2026
  1.0
  I wanted to wait to leave this review till my issue had a resolution but I am not sure it will at this point. I purchased a swim spa package from this store. I first put money down on it in December of 2025. I was told to put 10% down and pay the balance when delivery time was near. The order was delayed for me so I could get cement work done when the weather broke. I was told the order went in in March as the cement guys were pouring my slab then. About a month later I was notified that there was a change in corporate policy. Pool city requires you to pay in full up front before the order can even be placed. This should have been my first red flag. Mind you, I never asked for credit or a payment plan or any such thing. So my spa had not been ordered in all this time. When I took delivery in late May, I noticed when the man was cleaning the spa out that the cover was no where in sight. When I asked, he said oh yeah, it's on back order and Pool City knows about it. It didn't seem so when I contacted them. They fessed up and said it hadn't been ordered. Someone dropped the ball. So I keep covering this thing with a tarp...and another tarp and so on. The have ghosted me and sometime they just say that it will be here soon. Recently, I contacted End2End who makes the cover. I was told the cover was never ordered until July 17. So this is really not a hot tub without a cover. The water is 76 degrees and the outside temp has been about 78 degrees. It's really not usable. No word on when I can expect my cover. I have never been treated like this by any company. The worst.
• GG

  Ginger

  Jul 17, 2026
  5.0
  Nicole was very helpful and is a wonderful salesperson