Raymour & Flanigan Furniture and Mattress Store

Reviews

• CC

  Cameron Clardy

  3 days ago
  5.0
  We worked with John a few times. He was very helpful and knowledgeable. He gave us space when we needed and was willing to come over and let us bounce ideas off him on what might work for our livingroom.
• GW

  Grace W

  Aug 25, 2026
  5.0
  Christina was wonderful to work with! She was knowledgeable, helpful, and such a joy throughout the process. She has a great eye for fabric patterns and colors and made choosing our sofa and chairs easy and enjoyable. We truly appreciated the amazing customer experience at Raymour & Flanigan!
• LE

  Lauren Elias

  Aug 17, 2026
  4.0
  My husband and I ordered a sectional for our new home that was originally supposed to take 5–7 weeks to arrive. Unfortunately, we went well beyond 12 weeks without even receiving a meaningful update. Throughout the process, I spoke with multiple representatives, but the only person who was truly helpful and seemed to genuinely care was Michele at R&F in Collegeville. Michele went the extra mile to look into our order, keep us informed, and advocate for us when we were struggling to get answers elsewhere. She was responsive, understanding, and made us feel like our concerns actually mattered. While the overall experience with the delayed order was incredibly frustrating, Michele completely changed our experience for the better. We are so appreciative of her help and highly recommend working with her if you visit the Collegeville location!
• LT

  Lauren Trush

  Aug 16, 2026
  1.0
  We purchased a couch from Raymour & Flanigan on Memorial Day and were told it would be delivered within 8 weeks. It has now been THREE MONTHS, and we still do not have our couch or even an estimated delivery date. What makes this even more frustrating is that throughout this entire delay, no one from Raymour & Flanigan has reached out to us with an update. Every time we want to know what is going on with an order we already paid for, we have to call them ourselves only to be told they still have no idea when it will arrive. We got rid of our old couch in preparation for the new one arriving based on the timeline we were given, so we are now left without a couch at all with a newborn baby at home. Had we known from the beginning that it could take this long with no estimated arrival date, we absolutely would have purchased elsewhere. I understand that delays happen, but being weeks beyond the promised timeframe, receiving zero proactive communication and still being unable to give us any idea when our couch will arrive is incredibly frustrating and unacceptable. For such a large purchase, I expected significantly better communication and customer service from Raymour & Flanigan.
• BV

  Bryna VanBlargan

  Aug 13, 2026
  5.0
  Let them know what matters and let them guide you to the answer! I had a pretty good idea of what I was looking for in a sectional, but our sales associate Kirsten had very helpful information about the different models, construction, fabric, configuration options. Her knowledge, honesty, and ability to understand what we were and were not looking for made me feel confident we are getting the right sectional for our living room. I did not feel it was a pressured sales experience, a delightful difference compared to other furniture stores we have purchased from.