Artesian Pools & Spas Inc

Reviews

• DV

  Debbie Vivacqua

  6 days ago
  5.0
  Loving our new hot tub! We’re using it everyday! The staff is friendly and helpful!
• SB

  Steve Borger

  Aug 22, 2026
  5.0
  Wade Bower was a huge help to us in our decision making process regarding a pool vs spa project at our home. We appreciate Wade’s knowledge about pools and spas and that he took his time providing us with estimated costs and sharing his experience and knowledge about these projects. Thank you so much Wade!
• SP

  Sherry Pearson

  Aug 12, 2026
  5.0
  Technician, Josh, was here almost all day on Friday and then back again Monday morning to resolve the issue. On Friday, he drained half the tub, rebalanced the chemicals, and we still were not receiving correct readings on the IQ Monitoring system compared to the test strips and the mobile testing kit. Josh contacted Watkins Tech Support, and they immediately knew what the issue was — a new software update had been released for the monitoring system, and the system board needed to be flashed. Josh and Bobby returned Monday morning with the updated software and flashed the board. They performed several tests and monitored the system. It took about 24 hours, but everything is now reading correctly. No more showing pH high when it was actually low. The monitor now matches the test strips and the mobile testing kit. At this point, I would recommend this company. My advice is to reach out if you’re having any issues — they will respond and do what they can to get you on the right track and ensure the products they sell are working as intended. All service from delivery on July 3rd through today, August 18th, has been exceptional. Thank you all! UPDATE: The company reached out and is now doing everything in their power to make things right. A technician is coming to ensure our water levels are correct and walk us through the IQ Monitoring app step‑by‑step. Will update as we proceed. This is a long review because people need to understand exactly why I’m saying this. We walked into the Moosic showroom and Jillian sold us immediately. She seemed knowledgeable and professional. We told her we didn’t have our patios yet and were not in a hurry. Within 24 hours she began texting, asking if we had questions, then pushing for a deposit so she could “get it ordered” and “get it on the next truck,” since it supposedly takes six weeks. She said they would store it for us until we were ready. We finally relented and paid the deposit Easter weekend. We got our patios poured and reached out at the end of May for a delivery update. That’s when she told us she never ordered it because she “thought we wanted fall delivery.” We were stunned. Once we showed her our messages, she admitted the mistake and said she had one “on the truck now” that could arrive in a week or two — but in a different color. We reluctantly agreed. Then we were told it was actually still in production. So which was it — on the truck or not even built yet? The constant contradictions were exhausting. Eventually we got a call that the tub would be delivered July 3rd. The delivery crew was fantastic — friendly, professional, and did a great job. No complaints there. The IQ monitoring system we purchased was on back order. A few weeks later we got an automated text saying we had a service appointment the next day. No explanation. We confirmed anyway. The techs arrived and installed the monitoring system, but when I asked how it worked, they told me to “download the app.” When I asked what chemicals went in the containers, they said pH+, pH‑, and regular water. That already seemed odd, but we followed their instructions. The app still showed nothing. After days of trying to figure it out — and avoiding calling service because it’s $150 just to start a service call — I discovered the real IQ sensor was still in the box of chemicals they gave us. The techs had installed a dummy placeholder. I had to remove everything they told us to put in, install the correct sensor myself, and start over. Now the system is giving readings that don’t match the dip sticks. While cleaning the screen, I accidentally found a setup page asking for the starting pH+ number — something no one told us we needed to enter. After more Googling, I’m finally getting it somewhat figured out. We paid $29,000 expecting a reputable company that would stand behind their product and support their customers. Instead, the communication has been horrible from the very beginning. I feel like I’m completely on my own, trying to figure out a system they sold and installed incorrectly.
• JK

  Jennifer Koslop

  Aug 12, 2026
  1.0
  Disappointing experience. I ordered a very pricey hot tub in April and was told 4 to 6 weeks and it didn't arrive until the second week of July. Upon arrival wrong color. They did nothing about it. I ordered steps to go with the hot tub and as of now they are still not in. No satisfaction in all the emails that were sent on resolving the problem. It keeps getting pushed. They do nothing to rectify the situation. The entire tub was supposed to be black and this is what I got. 👎
• B1

  Beaumont 1842

  Aug 4, 2026
  5.0
  In July 2026, we received our Hot Spring Jetsetter LX, and we could not be happier! This is our third Hot Spring spa from Artesian over the years. We had an excellent experience once again, from our salesperson, Jill, to the very professional delivery crew. We started with the Grandee when the kids were young and scaled down in size as the parties decreased. Now in retirement, the Jetsetter LX is perfect for us. Looking forward to many more comfortable soaks as the years go by!

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