42nd St Mini Storage

Reviews

• OS

  Olivia Serna

  Jun 24, 2026
  1.0
  DO NOT RENT HERE! - RAT INFESTATION - FRAUDULENT CHARGS Rats absolutely destroyed all of my things - OVER $2,000 in damages. They admitted to knowing there are rats and allowing others to store food in the units. They DO NOT keep up on pest control. They STEAL MONEY FROM CUSTOMERS!!! In addition to total devastation from rodents, in my short time there I experienced: - Bad accounting : quoted one monthly price on my paperwork and then charged different amount…When I asked the office I was told “who knows” - Fraudulent charge : my stuff has been vacated from the property for weeks and they still continue to charge my card on file leading to disputes - Bad business : never return phone calls - Lies for incompetence : constantly being told “the computer crashed” or “the computer has issues” or “the system is not working” … and I mean every single time I had a question or needed something with my unit, it is a lie about the computer. Paula stated my card was charged a month after my move out due to a computer error and stated the computer crashed when she tried to refund it. I CALLED MY BANK - THEY NEVER REVERSED OR REFUNDED IT. Theft & fraud in a local multi-business owner while simultaneously allowing rodents to destroy the communities things is big yikes! I MOVED OUT AND THEY CONTINUE TO CHARGE MY CARD. WAS TOLD ONE WEEK AGO IT WOULD BE REFUNDED - GOT A VOICEMAIL TODAY IT COULD TAKE TWO WEEKS!!! DO NOT RENT HERE!!!!! DISGUSTINGLY NOT PROFESSIONAL
• TH

  T H

  May 19, 2026
  1.0
  Evidently the rat problem isn't a new one nor is it something they take seriously. After discovering rodent droppings in the hallway, I notified the management. The responded by saying they would "work on getting that area cleaned up." Eight days later when I went to move things into my unit, the rodent droppings were still there. Evidently they were still "working on getting it cleaned up." The person behind the desk responded to my complaint saying "Someone stole my blower." So when they do clean up rodent droppings, they use a blower to blow turds out of a long hallway to the nearest door, which creates clouds of dust from rat turds that no doubt gets blown all over the place and likely into your storage unit. Rodent turd dust can be a source of infection with a lot of nasty diseases. Probably a good idea to wear a dust mask when you go. I know that rodent control is difficult. But leaving rat turds lying in the hallway, which you might get on your shoes or your possessions if you're not watching carefully, for more than a week after notifying management, is a failure to manage the business effectively. It's a failure to provide a clean and safe space in which to entrust them with valuable possessions. It's as if they just don't care.
• JT

  Jeff Tanner

  Apr 20, 2026
  5.0
  I rented a storage space here when I was between apartments. The ladies that run the place are very nice. Once, when I had a large sum of money stolen, they gave me extra time to come up with the funds so my unit would stay out of default.
• EB

  Elizabeth Blouin

  Jan 9, 2026
  1.0
  They have a bad rat problem. If youd like your items peed and pooped on by them be my guest. 🤢
• DE

  Dave Ebeling

  Dec 2, 2020
  5.0
  Great, clean place. Easy to work with.

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