Brand Certified
NW Natural
2.3(231 reviews)
Certified by NW Natural • May 17, 2026
Business Details
250 SW Taylor St, Portland, OR
97204, United States
Certified by NW Natural • May 17, 2026
(800) 422-4012
Certified by NW Natural • May 17, 2026
https://www.nwnatural.com/
Certified by NW Natural • May 17, 2026
About
Certified by NW Natural • May 17, 2026
Utility Company
NW Natural is a local distribution company that currently provides natural gas service to approximately 2 million people in more than 140 communities in Oregon and Southwest Washington, with one of the most modern pipeline systems in the nation. We have been a vital part of the Pacific Northwest, providing safe, affordable, and reliable energy for homes and businesses since 1856.
If you suspect a potential gas leak, please call our 24/7 emergency number at 800-882-3377.
Location
Certified by NW Natural • May 17, 2026
Hours
Certified by NW Natural • May 17, 2026
Monday7:00 AM - 6:00 PM
Tuesday7:00 AM - 6:00 PM
Wednesday7:00 AM - 6:00 PM
Thursday7:00 AM - 6:00 PM
Friday7:00 AM - 6:00 PM
SaturdayClosed
SundayClosed
Reviews
2.3
231 reviews
5 stars
64
4 stars
10
3 stars3
2 stars
13
1 star
141
- GAGoogle AccountMay 7, 20261.0The WORST customer service! Their “Paymentus” bill provider is one the WORST payment providers I have ever worked with; COMPLETE CLUSTER! Then they charge a reconnect fee but they say any time between 8AM - midnight!!!!!!!!!!!!!!!! What a bunch of stupid policies! I wish we could get rid of them and use someone else.
- DBDonna BougheyApr 21, 20265.0We recently had NW Natural come over to do an inspection at our residence. Jesse was very kind, thorough, professional and knowledgeable! Great service!
- BKBARB KARLINApr 21, 20265.0While I was out of town, a neighbor called me on a Saturday night to say they smelled gas at my property. I called the emergency number. A human answered right away, and promised to get a technician out within an hour. Garrett was there within 20 minutes, called me to explain the issue (my furnace was failing), looked in the furnace to let me know how old it was, and turned off the gas to the furnace to prevent serious problems. They were prompt and helpful, and really came through when I needed them. Once my furnace was replaced, they returned within an hour to reconnect the gas to the furnace. Thank you, NW Natural!
- ALAnn LawrieApr 16, 20265.0North West Natural sent their technician out today, and he did excellent work! His name is Trevor, and he got my electric fireplace going after being shut off for 11 years. He thoroughly cleaned every part and made sure the gas lines were working well. Then, he did the same for our furnace and gas meter. It all looks brand new! Mine you, this was all a free service from North West Natural. Well done!
- STS ThomasApr 15, 20261.0This company makes everything difficult. Even paying your remaining balances. They deactivate your account and just send you to collections without any communication on their part. Better hope your debit card isn't declined due to possible fraud or this company will try to criminalize you for nonpayment all without your awareness. You used to have to consent to things in the past, this company ignores consent
Frequently Asked Questions About NW Natural
What services does NW Natural provide?
NW Natural provides natural gas service to approximately 2 million people in Oregon and Southwest Washington, serving over 140 communities with a modern pipeline system.
Where is NW Natural located?
NW Natural's office is located at 250 SW Taylor St, Portland, OR 97204, USA.
What are NW Natural's regular business hours?
NW Natural operates Monday through Friday from 7:00 AM to 6:00 PM and is closed on weekends.
How can I contact NW Natural for general inquiries?
You can reach NW Natural by phone at +1 800-422-4012 or by email at Info@nwnatural.com.
What should I do if I suspect a gas leak?
If you suspect a potential gas leak, call NW Natural's 24/7 emergency number immediately at 800-882-3377 for assistance.
Does NW Natural have an online presence where I can get more information?
Yes, you can visit their website at https://www.nwnatural.com/ or follow them on Facebook and Twitter at NW Natural Gas and @nwnatural respectively.
What nearby places can I visit before or after a trip to NW Natural?
Nearby you can visit the Auditorium Building LLC, a landmark music venue, or enjoy a meal at Luc Lac Vietnamese Kitchen, an Asian restaurant and bar.
Are there any coffee shops near NW Natural for a quick break?
Yes, there are several coffee shops nearby including Starbucks, The Slab, and PDX Coffee Club where you can grab a coffee.
What options are available for dining near NW Natural?
You can choose from a variety of nearby restaurants such as Pancake Social, Bangkok Palace (Thai cuisine), Gandhi Indian Restaurant, and Kizuki Ramen & Izakaya (Japanese).
Is there lodging available near NW Natural for visitors attending events in the area?
Yes, AC Hotels by Marriott Portland Downtown is nearby, offering hotel accommodations and event planning services convenient for visitors.
Brand Certified Facts from NW Natural
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Certified May 17, 2026Yext Knowledge Graph
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