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NW Natural

2.3
(231 reviews)

Business Details

250 SW Taylor St, Portland, OR
97204, United States
(800) 422-4012
https://www.nwnatural.com/

About

Utility Company
NW Natural is a local distribution company that currently provides natural gas service to approximately 2 million people in more than 140 communities in Oregon and Southwest Washington, with one of the most modern pipeline systems in the nation. We have been a vital part of the Pacific Northwest, providing safe, affordable, and reliable energy for homes and businesses since 1856. If you suspect a potential gas leak, please call our 24/7 emergency number at 800-882-3377.

Location

NW Natural
250 SW Taylor St, Portland, OR
97204, United States

Hours

Monday7:00 AM - 6:00 PM
Tuesday7:00 AM - 6:00 PM
Wednesday7:00 AM - 6:00 PM
Thursday7:00 AM - 6:00 PM
Friday7:00 AM - 6:00 PM
SaturdayClosed
SundayClosed

Reviews

2.3
231 reviews
5 stars
64
4 stars
10
3 stars
3
2 stars
13
1 star
141
  • GA
    Google Account
    May 7, 2026
    1.0
    The WORST customer service! Their “Paymentus” bill provider is one the WORST payment providers I have ever worked with; COMPLETE CLUSTER! Then they charge a reconnect fee but they say any time between 8AM - midnight!!!!!!!!!!!!!!!! What a bunch of stupid policies! I wish we could get rid of them and use someone else.
  • DB
    Donna Boughey
    Apr 21, 2026
    5.0
    We recently had NW Natural come over to do an inspection at our residence. Jesse was very kind, thorough, professional and knowledgeable! Great service!
  • BK
    BARB KARLIN
    Apr 21, 2026
    5.0
    While I was out of town, a neighbor called me on a Saturday night to say they smelled gas at my property. I called the emergency number. A human answered right away, and promised to get a technician out within an hour. Garrett was there within 20 minutes, called me to explain the issue (my furnace was failing), looked in the furnace to let me know how old it was, and turned off the gas to the furnace to prevent serious problems. They were prompt and helpful, and really came through when I needed them. Once my furnace was replaced, they returned within an hour to reconnect the gas to the furnace. Thank you, NW Natural!
  • AL
    Ann Lawrie
    Apr 16, 2026
    5.0
    North West Natural sent their technician out today, and he did excellent work! His name is Trevor, and he got my electric fireplace going after being shut off for 11 years. He thoroughly cleaned every part and made sure the gas lines were working well. Then, he did the same for our furnace and gas meter. It all looks brand new! Mine you, this was all a free service from North West Natural. Well done!
  • ST
    S Thomas
    Apr 15, 2026
    1.0
    This company makes everything difficult. Even paying your remaining balances. They deactivate your account and just send you to collections without any communication on their part. Better hope your debit card isn't declined due to possible fraud or this company will try to criminalize you for nonpayment all without your awareness. You used to have to consent to things in the past, this company ignores consent

Frequently Asked Questions About NW Natural

What services does NW Natural provide?

NW Natural provides natural gas service to approximately 2 million people in Oregon and Southwest Washington, serving over 140 communities with a modern pipeline system.

Where is NW Natural located?

NW Natural's office is located at 250 SW Taylor St, Portland, OR 97204, USA.

Brand Certified Facts from NW Natural

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Certified May 17, 2026Yext Knowledge Graph
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