La-Z-Boy Phoenix

Reviews

• CP

  Catherine Perez

  3 days ago
  5.0
  Shaun, was most helpful and patient as we wandered through looking for specific items and when I returned to add another on be was able to get it added quickly to our delivery.
• MM

  Maureen McLaughlin

  6 days ago
  5.0
  We were asked if we needed help almost immediately when we entered the store. Angela came to assist us -- we were looking for recliners and she showed us several options. She wasn't pushy at all and gave us plenty of time to browse and try out different options. We appreciated her patience and time spent with us.
• RC

  Ron Chiodo

  May 3, 2026
  5.0
  We are moving to Medford. My La-Z-Boy is in worse condition than the one of Frazier’s just before it went to the Smithsonian. We were greeted by Maryann, a very knowledgable professional. We were delighted to purchase two power assist chairs and battery units in case we did not want to have power cords running across an open area. Maryann arranged delayed delivery to conform to our schedule. It was a perfect day for us.
• CT

  CamCam Turman

  May 2, 2026
  1.0
  Absolute terrible costumer service from the woman with the pink nail polish. The people at this place have no idea what communication is. Calls were placed multiple times to assure the furniture was there and ready for pick up. Was told yes. Upon arrival we were told they had no ticket for the order. Then the nice Gentleman in the wearhouse asked the lady with the pink nail polish if she'd like to take us to the show room and get us comfortable, us being the customers. She responded with "NO!". I don't know that woman's name, brown hair, yellow dress, pink nail polish. She's the absolute worst employee there. By far.
• LM

  Lee McColly

  Apr 23, 2026
  1.0
  Went in to see if they could tell me if my Lazyboy recliner remote was bad or not. Service guys were out on delivery so I left remote info and callback info. Was asked if I purchased the chair at this store. When I replied in the negative, the door slammed down and was abruptly told and they couldn't help me if I hadn't purchased it there. No attempt at even trying to accommodate. . Perhaps I was just testing their overall customer service in preparation to looking to buy an entirely new living room set and/or other items? Youll never know now. Some simple accommodation and a simple phone call back might have made the difference. Now Ill never dawn the doors again and as they say regarding bad service, one person experiencing such tells a hundred.

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