Aaron's

Reviews

• NN

  NAYELY NIEVES

  May 29, 2026
  1.0
  Aarons Albany OR they are horrible in every aspect, got a couple double matresses from them payed on it for ayear and my balance was still the same as when I started, called them one pf their reps said that one mattress was paid off reason for the same amount being what it was which didnt make sense , but then get other information from their store manager and conveniently the rep I spoke to that told me one was paid off was no longer there , I will never reccomend this establishment and if you value your money STAY AWAY ! THEY WILL SCREW YOU OVER !
• MM

  Mitch

  Feb 27, 2026
  1.0
  These guys are straight up liars first they say you can get started for a penny but then they say I can’t pick up my product until I make my first payment which was today so I went in to make my payment and then they tell me that they have to deliver it on Tuesday. I’ve already been waiting for days. They straight lied to me and said I could come pick it up on Friday when I made my payment, but then when I get there to pick it up, they say I can’t have it. They have to deliver it places a joke they were gonna charge me $2600 for $500 laptop never going to this place again they suck you in get you hooked and screw you over. They pray on people who don’t have enough money to go buy things new worst store ever especially the Albany store bunch of losers.
• TH

  Taylor Hamilton

  Oct 2, 2023
  1.0
  Where do I begin? If I could give negative stars I would. When we first picked out a couch and love seat set we were led to believe that they were never owned before. When really they were. And we definitely specifically asked if we were getting the exact couch that was on the show floor in their store. And it for sure wasn’t the exact one. The chair we got was all broken from previous owner. Then the deal breaker for me is. Is if we talked to them about payment and told them we would pay on Friday. Then later that day someone else would call us and when we told them we spoke to someone already and they said Friday would be fine they called us a liar. Then on Thursday they would show up. They were very aggressive and invasive. They constantly show up at our house before the payments are even due. If I knew I was getting a used sofa set I woulda just bought it on FB marketplace for like 100 bucks instead of nearly1,000$. Terrible customer service. I would never go thru them again.
• RW

  Rose Werner

  Feb 1, 2022
  2.0
  Went in today. We really needed a new stove. After multiple calls before hand I was told they would rent it for $114 a month. Upon entering the store a different lady insisted she was the manager and that she could not do the same. We reluctantly accepted the offer she gave so that we could have a stove, however as we were leaving, the previous employee, Sarah, who was AMAZING and KIND via all communication pointed out that the contract was incorrect because she had gotten the $114 quote approved. The other lady did not offer to fix it. The stove is scheduled to be delivered tomorrow however I think we will call in the AM to ask the price to be changed. We feel taken advantage of and lied to by the second lady. (I wish I remembered her name. Sarah was so amazing though, we wish we'd had time to wait for her to get back from her break. Will update this review after calling them back.
• ZB

  Zakorey Barker

  Oct 15, 2016
  1.0
  (2017) Clearly dont know how to answer a phone, ive called literally 10 times now to make a payment. (2024) years later management is horrid. Matt up front was super helpful and informative but management was just plain rude and unprofessional. Going back to Aaron's in Salem off Lancaster where they treat me like a customer. I only tried here again because they were closest to me. Aarons on Lancaster actually lets me take my stuff with me and not have to wait forever to get delivered. Also, management was extremely rude about me cancelling my order when she was the original reason why I did proving more why I should continue to cancel. She said she was the new manager, I think they should try again. Update: its 8 am and they arent even open yet spam calling me about my missed payment two days ago. They called me the day of and yesterday too! Absolutely ridiculous and makes me not want to come back. Its just consistent bad experiences with Aarons. Really hate this place.

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