Hobby Lobby

Reviews

• KC

  Karyn Cooney

  Oct 8, 2026
  5.0
  Always LOVE Hobby Lobby, my weakness! What's not to love? Recently I went in for yarn and being disabled was having a very hard time walking that day. Felt like I was going to collapse, nowhere to sit!! Found yarn (why do I always go to opposite side of store), but needed assistance. An employee in material dept saw me struggling and went and got me an office chair, with wheels. Then offered to go find the yarn I needed! That's kindness! She didn't have to do that, but it was so appreciated! That's Hobby Lobby, KIND. Even the cashiers! Love these stores!
• SM

  Susan Miller

  Sep 26, 2026
  5.0
  I could spend all day looking at the array of things in Hobby Lobby!
• CT

  Cheryl Touboulie

  Sep 24, 2026
  5.0
  This a very well stocked store - clean and plenty of checkout lanes!
• SJ

  Scott L. Johnson

  Sep 14, 2026
  5.0
  We can’t say enough good things about Kevin T in the custom framing department of this Hobby Lobby at Tulsa Hills. Several weeks ago we brought in a half dozen items we wanted framed. A couple of them fit into premade frames, and Kevin did those while we waited and watched his careful craftsmanship. Several others required custom sized frames, and Kevin was not only helpful, but offered fantastic advice on colors, mats, glass, etc. He is also expert at their software which lets you see roughly what your artwork will look like in a specific frame, as well as instantly calculating the total cost as you change frames, mats, glass, etc. I really wanted to give Kevin a tip! - as our thank-you for his professionalism and terrific ideas and perspective. But he said that was strictly disallowed by store policy. All the while he was so friendly and smiley! When I got the call that our items were ready, it was from Kevin who said he had done the work himself. They all look GREAT!! Honestly this fantastic customer service experience makes me want to go back to that store just to tell him hello. Maybe I will do just that, one of these days! I’d give this store and Kevin in particular 10 stars if I could. Wonderful job on all of our framing.
• RL

  Rebecca Louise

  Aug 18, 2026
  1.0
  I have always loved Hobby lobby, but it seems that customer Service is lacking and so many stores. I just never thought that it would be at Hobby lobby. I purchased a lot of spring items that were on sale and because their system doesn’t just scan things and it tells you what it is it only goes by the price when I returned something that didn’t have the sticker on it because the sticker was never on it when I purchased it. They tried to tell me that I was out of luck and couldn’t return the item cause they couldn’t find it online. I had other things that returned just fine, and so I accepted it and walked away and went and searched on my phone and found it immediately. It was like the third thing that showed up on the spring planters although it said no longer in stock, it showed the picture of the item and I was able to get the refund which they tried to give me that discounted price without a receipt even though I had my card for them to look up on the receipt, I had to advocate for myself. They were not working to do what was right by the customer. When they were pulling up my receipts, they could see that I had over $800 in purchases over the 6 weeks and they were squabbling over an eight dollar item that was being returned because they couldn’t figure out how to find it in their own system. I am very upset that this is how Hobby lobby chose to handle a return when they could clearly see the amount of purchases that I made and the one eight dollar item that I was returning along with the other $23 so $31 total of returns out of $800 plus. If I come back, I will definitely be avoiding Hobby lobby and shopping other places first. For a company that boasts about being Christian that is not the Christian way to handle customer Service. I did let them know that I was unhappy (rightfully so in my opinion), but I was not rude or demanding so there was literally no reason for them to treat me that way.