Lowe's Home Improvement

Reviews

• GM

  george mills

  1 day ago
  5.0
  Lowes in Midwest City always seems to have what I need. Centrally located and easy in and out!
• RO

  Rick Olson

  May 12, 2026
  1.0
  Ordered a redbud tree April 30 supposed to be here in 3-4 days. 12 days later still not shipped 😡 Called for a refund and was told be 10 days to confirm and another 10 days to get my refund.so 3 weeks to get a refund and 3 seconds to take my money. This is totally unacceptable with today’s technology. Save yourself time and money don’t order from Lowes
• LC

  Lynn C

  May 12, 2026
  5.0
  I recently went in too Lowe's for a flooring project. Caitlin was so helpful and knowledgeable. She was a great help. June also in flooring loaded my order. I frequent this location and wanted to give a huge appreciation and thanks to these great people at Lowe's Midwest City location.
• US

  Uncle Sam

  Apr 24, 2026
  1.0
  I have been a Lowes customer for over 20 years. Your website NEVER told me that once I redeemed my points to mylowes money I could never access it. Is this how you treat your long time customers? If this is not fixed I will say goodbye to Lowes and I will go to Home Depot!
• SB

  Scott B

  Apr 2, 2026
  1.0
  Seven hundred and thirty-eight days. That’s just over TWO years! That’s how long it took this so-called “industry-leading” company to install a set of exterior doors. Not a custom home. Not a major renovation. Just standard, plain, correctly sized doors—nothing special, nothing unique. What followed was nearly two years of missed deadlines, vague excuses, and zero accountability. Customer service didn’t feel like support—it felt like being deliberately ignored. Calls went unanswered. Updates only came after repeated follow-ups, and even then, they were often meaningless. A word of advice: if you ignore everything else in this review, at least hear this—go through a physical store to make your order, not their online portal. We made the mistake of ordering online, and the store couldn’t help us at all. That left us with no leverage and no real support when things went wrong. And if you’re assigned a salesperson named Matthew Tremblay—run. Expect no callbacks, no updates, and no communication whatsoever. At one point, they assigned an entire “special customer service team” to our case. A whole team. Think about what that says. Even then, the so-called updates amounted to nothing of substance. To be fair, the contracted installation company did a solid job. This wasn’t on them. The real issue was upstream—constant manufacturer errors meant our order kept getting pushed to the back of the line over and over again. By the time the installation was finally completed, the feeling wasn’t satisfaction—it was pure exhaustion. No customer should wait over two years for something this basic. And no one should have to fight this hard just to receive what they paid for. If you value your time, your money, or your sanity—look elsewhere.

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