New Service Concepts was founded in May 2001 by Bob Carpenter & Tim Andrews. With their combined 64 years of experience in this industry, their goal is to stand apart from their competition. We do this by not only providing the highest quality and service available in this industry but also by offering potential customers customized service agreements, including; length, cost control, and unnecessary ancillary charges. These are things our competitors have insisted on enforcing to their customers. We continue to grow by using these innovations to provide services to all current and future customers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.