Aaron's

Reviews

• CU

  Courtney Urbanski

  Oct 24, 2022
  5.0
  We've purchased many appliances/furniture through Aaron's. Easy process and great customer service.
• JB

  Jennifer Becerra

  Dec 5, 2021
  1.0
  This Painesville Aaron’s store has not been the same since Scott left. Scott was an outstanding employee compassionate, professional, knowledgeable, and truly understanding of customers’ situations. He valued long-time customers and consistently treated people with respect and appreciation. Unfortunately, my experience with Candido has been extremely disappointing. His customer service skills are lacking, and his attitude has come across as rude, dismissive, and unprofessional. As a loyal customer who has supported this store for years, I expect to be treated with basic courtesy and respect. That standard has not been met. Management should seriously reevaluate the level of customer service currently being provided. The difference in professionalism between Scott and Candido is noticeable and concerning. This store used to make customers feel valued — and that has clearly changed
• SD

  Stephen Derenzis

  Oct 24, 2020
  1.0
  This store is something else, I got a TV a little over a year ago and never had problems, in May they botched something with payments and hit my bank early for payment , I tried calling 4 times that week because the early withdraw caused a mini avalanche causing me to get 3 over drafts on things , I never got a call back and just let it go, last month I called to switch payment methods, I was told no problem on the phone then my bank got hit anyways , when I called back I was then told that it takes time for it to go through (should have been told that at the time of my first call) after a conversation I was told my next months payment would be taken care of, today happened and they hit my bank yet again causing now a third set of charges from my bank . When talking to Scott (The manager) I was told that the employee was not authorized to tell me my payment would be taken care of, and I was basically SOL, I have now incurred over $200 in fees due to the incompetence of this place. They were nice enough to waive the fee they charged (One I wouldn't have gotten if people did their job right) and they pushed my payment back a couple weeks. 🙄
• SC

  Savana Campbell

  Oct 13, 2018
  4.0
  We were there to find out more information about different types of reclining couches, the salesman was very attentive and answered our questions. The only drawback was they were playing music incredibly loudly, I assume to show off a stereo system. It was good music, very upbeat and enjoyable but it was just too loud.

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