Extra Space Storage

Reviews

• LP

  Lindsay Pietro

  2 days ago
  1.0
  This place deserves 0 stars. Was lied to us about reserving unit in advance. Upon arrival to make the initial payment found unit we reserved over two weeks ago was no longer available. After a long day I loaded up my vehicle to unload our first load, lo and behold we did not have 24hr access as we had originally requested and were informed by Nicholas who reassured we would. Additionally, Nicholas instructed insurance is mandatory, found out later on that too was an absolute lie while speaking on the phone with customer support. I was also added by my husband as an authorized user and that wasn’t correctly done either. I called customer support the first guy I spoke with was nice and all but not helpful whatsoever, he directed my call to someone who did absolutely nothing to fix the multiple problems we faced. They advertise first month is free, after we asked about the promotion told that’s only for someone who plans on renting for a single month?!?!? That makes no sense, if that’s true how would they make money if that promotion is only reserved for those who need a single month! Make it make sense. Buyer beware and do yourself a favor go somewhere that is not clearly ran by incompetent management!!! I clean houses for a living and now have to arrive at 6am to unload my vehicle which is a huge inconvenience, waste of time, gas, and money. Anyone treated this way should be compensated accordingly. HORRIBLE CUSTOMER SERVICE!
• CL

  Cathy Lombardo

  May 12, 2026
  5.0
  Nick, the property manager at the Heisley Rd in Mentor OH location,, took us to various sized storage units so that we, as seniors, could assess our ability to access the units as well as determine the size appropriate to our needs. He is very knowledgeable, courteous; and professional. We are anticipating using it to enable us to address issues in the amount and items we are storing and do some home repairs as well. We are very impressed!
• KK

  Kevin

  May 9, 2026
  5.0
  Outstanding customer service, super helpful and trustworthy. Very confident in the facility. Thank you!
• MM

  Martin Martinez

  May 7, 2026
  5.0
  Very easy process to lease a site.
• MP

  Mihaela Pescaru

  Mar 28, 2026
  5.0
  This is a clean storage facility that is well kept by the manager Nicholas whom is awesome. After checking other locations, price, safety and convenience fell short, not here. Nick was by far the most helpful, and coherent person one could encounter when looking for a storage unit. A+ Thanks Nicholas

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