Lowe's Home Improvement

Reviews

• MS

  Morgan Stacy

  May 13, 2026
  1.0
  The journey of trying to buy a mower I am not sure what good this review will do, however I feel our story must be told. Back on September 9th, 2025 we excitedly purchased a zero turn lawnmower on sale for a great price. We were overjoyed to find a zero turn in our price range. Little did we know the misfortune trying to get this mower to our home would bring. We go to pick up the mower only to spend 2+ hours there trying to get it to start. First they did not have the key to unchain it, when they had to find the key to start it, only to realize the battery was out of it. After all that waiting and looking for things the mower simply would not start. Now here I made a crucial mistake, during all this chaos I signed that we had picked it up. This mistake haunts me. If you take nothing else from this review please remember UNTIL it is COMPLETELY loaded do not sign. We had other business to take care of so we left with the promise they would call about getting our mower later, but no mower. It would actually be me that called them to fellow up. The very nice young man who had tried to load the mower for us gave us two options. We could have a refund or Lowes would send the mower out to a 3rd party for repairs. The repair could take 2 to 3 months. I loved and extremely wanted that mower so we said yes to the repair we would make due in the meantime. Fast forward to November, I have the out for repair paper and nothing else. I email. Receive no reply. I call and explain, I am told I will be called back by a manager later that day. No call. I have a life so a few more months go by I call again. Same thing a Manager will call back. No call. I think I did this two more times. The people I spoke with were all very nice. Now it is April 24th, the grass is growing. No mower, no call backs. I did not want to but I went into the store in person. Finally I talked with a manager, it's good to know they actually exist. He is nice, puts me at ease and I am assured that this will be fixed. Our mower will be found. April 28th, 2026 two managers are working on finding this mower. They think the repair company has it. I hear nothing else for 15 days. In those 15 days, 10 of them we spent in the hospital watching my husband's 65 year old grandma pass. This is relevant because instead of being able to rest and grieve my husband had to borrow a push mower to mow nearly a foot tall grass the next day. ( I am 8 months pregnant or I would have handled it) Today May 15th, 2026 I go in again, trying not to cry. I just want our mower or at this point the money back. This time there are like three managers. One tells me the system will not let them refund me because they do not have the mower. They work it out and they will deliver the same model to us on Saturday. I leave and for maybe one blissful hour I am relieved and excited. Happy ending? Nope. I get a call from the delivery manager, the mower they have does not start. He thinks it could very well be the original mower. He says we could have a refund or come pick a different mower. I ask if that means they will honor the price we paid for the first one. He says he will look into it. I shortly receive a call from a woman letting me know that my refund is being processed. 246 days Lowes kept our money. Now it is peak mower sales and we are not going to be able to find a mower that nice for the same price. This has been a horrible experience. However, everyone was very nice, but I feel incredibly cheated. I cannot help but wonder if we had paid full price if this would have been handled differently.
• VG

  Vaughn Graham

  May 4, 2026
  1.0
  I purchased a set of items from Ego at the Lowes, Ontario store for what appeared to be a good price. Part of the order, the string weed trimmer came in. The lawn mower never did. I contacted their Customer Service and was treated poorly and they finally transferred me to some type of manager. He said that he saw my order but could not track it and had no idea when or if it would come in. When asked why he couldn't contact the vendor for the mower Lowes was selling, he said that they can't do that and there was nothing he could do for me as that was the way it was. I then contacted the store in an attempt to speak with the store manager but of course, he was no place to be found and I was told he wasn't on the schedule for that day. I asked when he would be on the schedule and/or coming in and they said they couldn't tell me that as they couldn't see his schedule. I asked, "which is it, can or can't you see his schedule?" , no response came from them that made sense. So as usual, another store manager hiding behind his lowly staff. I would advice not shopping at this store or any Lowes if possible.
• JD

  Josh Dorsey

  Apr 21, 2026
  4.0
  Most the shelves are stocked lumber selection not bad. Nice actually going places with cashiers instead of self check out
• NY

  Nathan Young

  Apr 13, 2026
  1.0
  We really like the products at Lowe's but the other day my 80 year old father/ Vietnam vet loaded 9 4x4s 16 2x4s and 75 of the fence panel boards by himself. After he was tired he went to the front deck and asked for help with 100 more boards. The first guy said "well it's not going to be me be in im going home in a little bit." The next guy said it's not going to be me because I just got here and haven't started yet." So my dad waited for a little while to build his strength and started back at it. Finally help showed up. They did finish the 100 but no help at all loading the material in his truck. Do better Ontario Lowe's
• CH

  Clyde Hartley

  Apr 10, 2026
  1.0
  No toilet paper in the bathrooms. Asked someone for help and they told me to find help in the front “the opposite side of the store” instead of just using the walkie. Bathrooms are absolutely disgusting as well. Seems like this Lowe’s sets the bar really low here. Also isles are full of junk and clutter everywhere.

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