Lovesac

Reviews

• FB

  Francis Boyette

  Apr 9, 2026
  5.0
  Great furniture shop with a wide variety of beautiful and durable furniture. The quality is excellent, and the prices are very reasonable. The staff were polite, helpful, and guided me well in choosing the right items. Delivery was smooth and on time. Overall, a very pleasant experience!
• ES

  Elijah Sitterlet

  Aug 10, 2022
  5.0
  Nadine is a great employee and she was very helpful. Her drip game was on point even though the white forces are kinda basic.
• JM

  Jo Mama

  Nov 6, 2021
  4.0
  I think this is an excellent idea. The webpage isn't as user friendly as I hoped, maybe it's just me..? It took scrolling to the bottom of a long list of options to find the price per piece & I'm still not certain I had the right price! I won't be purchasing due to the price being too high for me. If you have the ability to buy, I'm sure you'd like it. I can't bring myself to spend $5k+ on a new sectional - even if it's the most versatile couch I've ever seen! Y'all ever get a 50%-80% off sale LMK
• JW

  Jessica White

  Oct 17, 2021
  5.0
  We recently purchased a Lovesac couch and LOVE it. In-store shopping experience: Fantastic. We worked with Zoe at Kenwood Towne Center. She put zero pressure on us, educated us thoroughly on everything we needed to make our decision, and helped us book a private appointment so we could be COVID-safe and have the time and attention we needed to understand our options. Post-Purchase Customer Service Experience: Also fantastic - including receiving full directions on assembly via email, detailed tracking information that helped us know exactly what to expect from FedEx, and getting an adjustment on our purchase total when a new, better promotion became available within 14 days of our purchase. Claire & Joy were both incredibly friendly and helpful. So now, let's talk about the couch. Packaging: The pieces are very well-packaged and everything is well-made, high quality. Delivery: Our order was ready to ship in <24 hours. We received the pieces of our order in 3-4 shipments with the final piece arriving 12 days after ordering in the showroom. Assembly: Definitely set aside a few hours. Best as a 2 person job. The pillows/cushions are easiest to cover (just make sure to face the seat cushion zippers down, and pillow tags inward away from cover zipper), the storage cubes are a little more challenging (line up those seams!), and sides/backs are doable, but take some muscle (again, make sure you line up the seams and check to make sure you insert the correct end into the cover). We assembled pieces as they arrived which helped. Comfort: We LOVE this couch. We got Lovesoft filling and Lux Chenille covers. The covers are smooth and soft. It looks good and it is VERY comfortable as a couch AND as a bed (We cover with our own blanket and sheet for sleeping so we don't feel where cushions meet & use clamps to keep seats tightly together. Their bedding kit is currently on backorder). Our sactional is 4 seats across x 2 seats deep. 4 people can sit side by side on it with legs up/out. If we want to "camp out" in our basement, we previously would setup and take down air mattresses (ugh). Now we all just sleep on the couch. Each person comfortably lays on 2 seats. Compared to a regular couch pull out bed, this has WAY more cushioning/support. My daughter was laying next to me and I couldn't feel her moving at all! It's like she wasn't there! Storage: We went with maximum storage (all storage cubes). We were able to free up 3 bookshelves by putting our board games and puzzles into 2 of our storage cubes. Now my books have a home again!! It is a little less convenient to get into the back row of storage cubes (vs. front row) and makes them heavier/less movable, but we intentionally stored heavier/less frequently used items here for that exact reason. We do not expect to have to get into them as much or move the back row. Power: We did not purchase the power cubes. Instead I bought 2 power cords from Target and ran them through 1 back and 1 side piece. Then I plugged another multi-usb charger into that. We have no issues with everyone having access to a charger if needed. Our couch is up against a wall. Cupholders: We got 4 cup holders. Love that they are repositionable. We have 1 on each side arm and 2 on the backside against the wall. Love them. Table: We like it. A downside is storing it. It does not fit in a storage cube. On its side standing up, it's the perfect table for a small fan. Price: It IS expensive. We were happy to see a promotion & they offered 6 & 12 month 0% financing. For us, this is not JUST a couch. It's also a guest bed. Our family is spending more time together in the same room. It replaced a couch we had for 24 yrs(!!!). Knowing we can easily wash, rotate or replace pieces/covers whenever needed to keep it looking good is a HUGE benefit. Plus, love the flexibility. If we ever want a new configuration, we can easily rearrange what we have OR with 4 more sides we could transform it into 2 couches and 1 love seat. Very versatile! Picture shows couch before final piece arrived.
• JR

  Joshua Rubin

  Oct 19, 2017
  5.0
  Great store, great staff. The furniture is super comfortable. The neat thing about it is how well you can customize it.

Frequently Asked Questions About Lovesac