Brand Certified
Ferguson Home
3.8(128 reviews)
Certified by Ferguson Home • Oct 11, 2026
Business Details
4805 Kennedy Ave, Cincinnati, OH
45209, United States
Certified by Ferguson Home • Oct 11, 2026
(513) 326-2999
Certified by Ferguson Home • Oct 11, 2026
https://www.fergusonhome.com/showroom/branch/cincinnati-oh-showroom-2052
Certified by Ferguson Home • Oct 11, 2026
About
Certified by Ferguson Home • Oct 11, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Welcome to Ferguson Home in , your local showroom for premium kitchen and bath products, luxury fixtures, and home design inspiration across Cincinnati. Explore faucets, vanities, bathtubs, shower systems, and lighting displayed in thoughtfully curated vignettes.
Our knowledgeable associates work with homeowners, designers, and builders to create beautiful, functional spaces. Start planning your visit on our website or browse our vast selection of inventory. Ferguson Home in : where exceptional design meets expert service.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Oct 11, 2026
Hours
Certified by Ferguson Home • Oct 11, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 3:00 PM
SundayClosed
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
12/26/20269:00 AM - 3:00 PM
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
1/2/20279:00 AM - 3:00 PM
Reviews
3.8
128 reviews
5 stars
72
4 stars
17
3 stars
9
2 stars
7
1 star
23
- CIChristian ImparatoOct 2, 20265.0Jerri is the best. She is knowledgeable and so helpfully in assisting you on your choices.
- WSWendi StroupeOct 1, 20265.0Absolutely beautiful showroom and Morgan was so knowledgeable and helpful. We are so thankful to have had such a smooth experience.
- FBFrances BoydSep 10, 20261.0Do NOT recommend. They are not equipped properly staff-wise to meet anyones needs or desires. They meet with you and if there are any changes or kinks in the order you are sol. Greg let me know right away if i did not like the way he changed my order (fixtures he chose) that there were 5 quotes ahead of me he had to complete that day, Anything comes up you go to back of the line, Still have not heard back from them but i have moved on.
- AFAva fuzi-yousefiAug 7, 20261.0Very Disappointed With the Customer Service I am a designer and I have recommended Ferguson to my clients because I believed they were a reliable place to purchase high-end appliances and receive high-quality service. Recently, I referred one of my clients to the Cincinnati Ferguson showroom to purchase a Sub-Zero refrigerator and wine cooler. Unfortunately, after spending a significant amount of money on these high-end appliances, the refrigerator that was delivered was not the model they ordered. It was delivered without the water dispenser/features they specifically selected. When my client contacted Ferguson, instead of immediately taking responsibility, they initially questioned the mistake until my client provided proof of the approved order. Even after it was confirmed that the error was on Ferguson’s side, the response and attitude were extremely disappointing. They were told the manager was unavailable, there were delays in communication, and now they may have to wait weeks for the correct refrigerator to be delivered and installed. My client just moved into a new home and has a one-year-old child. Replacing a refrigerator after already moving everything into it is a major inconvenience. When customers spend this much money on premium appliances such as Sub-Zero, they are not only paying for the product they are also expecting premium customer service, professionalism, and accountability when something goes wrong. Mistakes can happen, but the way a company handles its mistakes is what matters. I am extremely disappointed with how my client has been treated and with the lack of urgency in correcting an error that was not their fault. I recommended Ferguson with confidence and said many positive things about this store before sending my client there. Unfortunately, after this experience, I cannot confidently refer my future clients to Ferguson unless their customer service and handling of this situation improve significantly.
- BHBernard HertzmanJul 13, 20265.0Easy to get there. Large well stocked showroom with people who are eager to help. Couldn't be better!!
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home renovation?
Ferguson Home offers a wide selection of bath, kitchen, and lighting products from renowned brands to help with new homes or renovations.
How can I book an appointment at Ferguson Home's showroom?
You can book an appointment at one of Ferguson Home's showrooms for a personalized experience with experts and to interact with products firsthand.
What are the operating hours of Ferguson Home showroom in Cincinnati, OH?
The showroom is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 10:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
What is Ferguson Home's return policy for most items?
Most items can be returned within 90 days of receipt for a refund of the purchase price, excluding shipping. Items must be in resalable condition and meet other specific criteria.
Is there a restocking fee when returning items to Ferguson Home?
No, Ferguson Home does not charge any restocking fee on returned items.
How do I initiate a return or cancel an order with Ferguson Home?
You can set up returns or cancel orders online through your Fergusonhome.com account. Guest users must create an account to proceed.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, their own line of credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
What nearby dining options are available around Ferguson Home Cincinnati showroom?
Chipotle Mexican Grill is a nearby fast food and Mexican restaurant where customers can enjoy a meal before or after visiting Ferguson Home.
Are there any nearby credit or financial institutions near Ferguson Home?
Cinfed Credit Union is located close to Ferguson Home and can assist customers with banking and installment loans.
What entertainment or media options are near Ferguson Home for visitors?
Several local radio stations such as B-105 WUBE-FM, 97.3 The Wolf WYGY-FM, and Q102 WKRQ-FM are nearby, offering entertainment and information.
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