Eastgate Pools & Spas

Reviews

• JC

  J Crews

  Jul 31, 2026
  1.0
  Our inground pool was installed and complete at the end of August, 2024. We haven't had 2 full seasons yet. In that time, our pool pump has failed as well as 2 of their Simple Blue Salt Systems. They did replace one on warranty, didnt even try this time as I could replace for a Chlorinator elsewhere for less then they charge for labor alone. When you start reading about Blue Torrent(pump brand), and Simple Blue, you find out a few things. Blue Torrent is budget friendly garbage with terrible reliability. You will find the same for Simple Blue, also the fact salt systems are awful for these pools. So add it up, and you are talking 8k in equipment failures based on the cheap garbage Eastgate uses in their incredibly high priced inground packages. So not only were there many issues with their terrible plumbing and overall construction, now we find their equipment is used to run up their profit numbers and leave the customer footing bill after bill. You see, the equipment they install also requires you to go back to Eastgate to replace things. Cute, right? Well, now we simply had a chlorinator installed and a Pentair brand pool pump. Quality items that will LAST and allows us to be completely done with Eastgate. Their opening and closings are done by unhappy, disgruntled employees as well. And I get why they feel the way they do as it comes from the top down. To anyone reading, look elsewhere for ANY pool needs. This company absolutely does not value their customers, especially once they have your money.
• KR

  kenzie rowland

  Jul 27, 2026
  1.0
  We recently got a pool installed on 7/16/26 by eastgate pools. The installer was rude upon arrival and failed to tell me that the job was completed before he just left my property. Not one word was said to me that he was done or anything. He left me with no instructions on what to do next I had to call the company to find out what I was supposed to do. We were instructed to fill the pool and then have an electrician come out to do the electrical work for the pump. After filling our pool we noticed our filter hose was cracked and spraying out water, the staircase for the pool has two cracks in it, and the piece where the debris collects on the outside of the pool wall is leaking water from around it down the side of our pool. We contacted eastgate pools and they said someone will be in touch to have someone to come out and take a look tomorrow 7/28/26 even though Saturday 7/25/26 we were told someone would be out monday 7/27/26. Now we have to reschedule our electrician and postpone being able to use a brand new pool and pay extra for them to come back out to do the electric. There is also significant damage to our yard from their bobcat that we have deemed not normal for an installation process. Overall we have had horrible customer service and spent money on a pool that we cannot use still and the water has already turned green leaving us with having to spend extra money in chemicals to make the brand new pool usable. Also more money to fix the ruts and dig out the rest of our tree stump in our yard that they tore up in order to return our yard to normal. Not to mention we had piles of boxes and trash to clean up from the installation and if this is what a company deems professional then we have lost hope in professional businesses.
• AB

  Angel Baker

  Jul 17, 2026
  1.0
  Do yourself a favor and go with a different company.
• CC

  CincinnatiKid

  Jul 12, 2026
  5.0
  First time in the store. We haven't purchased yet but the experience was very informative and the staff was professional. We will be back
• GW

  George Wise

  Jul 9, 2026
  5.0
  Great service and if you need anything for your pool stop by here!!

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