Metropolitan Dry Cleaners

Reviews

• MA

  Mekhrybon Ashrapova

  Jul 30, 2026
  1.0
  I drop my dress twice and ask to make sure if it’s something they can clean, if not to not pay for it, they said yes they clean that tipe of stain all the time, but I get my dress same way I drop and ask for refund,but they said NO, so waste of time and money for dress wich cost $60 with extra $41.50 charge,I will never go to this Place again my rate 0
• CP

  Connie Pester

  Nov 1, 2017
  1.0
  Called for a price to launder a bedspread, was quoted 12.98,, the actual price was 39.68 (this was a simple item purchased at Sears - nothing fancy (should have just bought a new one, me bad). When I picked it up I paid for it with my debit card. Got home, checked my bank account and I had been charged TWICE for the service. Called Metropolitan and was told *I* had to resolve with my bank, not their problem (in the background I heard employees saying they wished their machine would quit doing this!). Advise watching these people carefully.......they won't be getting any more of my business. Unethical and no customer service.
• KT

  Katie T

  Nov 2, 2015
  1.0
  Absolutely horrible. I got 2 recommendations to go to this place to have my $6,000 wedding dress cleaned. A month after I dropped it off I still didn't get a phone call telling me it was finished so I stopped by the store. A few minutes later they come out and put a siran wrapped bundle on the counter with a "cannot be serviced" sticker on it. It was heartbreaking to see my gorgeous gown literally crumpled up into a ball held together with plastic wrap and tape. I'm so upset and infuriated I wasn't contacted earlier or notified I don't even have words. If you can't service it that's fine, I understand some materials are more difficult. But don't wrap my dress into a ball when you have a hanger and dress bag I provided you and certainly don't let me wait around a month thinking I was going to pick up my gown all finished. Do not trust your clothing with them.

Frequently Asked Questions About Metropolitan Dry Cleaners