Raymour & Flanigan Furniture and Mattress Store

Reviews

• EN

  El Never

  5 days ago
  5.0
  We have had the amazing experience of having Angela helping us out to during the past few weeks on getting our bedroom set, living room set and we ended up adding a few extra items. Plus the Supervisor Wendy was very welcoming and made sure our experience was a great one. Even Katherine was very pleasant during the checkout process . Great experience, and I will keep this store in mind if I need anything in the future and will recommend.
• BB

  Barbra

  6 days ago
  5.0
  I had a very positive experience at this Raymour & Flanigan store. I was shopping for a sofa bed, I knew what I liked and what I did not like. When I entered Sanjay was there to greet me with a smile. I explained what I needed and he showed me my options. He was not pushy as some sales people can be. When I could not decide between two sofas, Sanjay gave me space while I sent pictures and called a friend. I appreciated this very much. I will definitely return to this store again. If you are looking for new furniture, I highly recommend you go see Sanjay to Raymour & Flanigan on Central Ave in Yonkers.
• CR

  Caolany Rojas

  Aug 27, 2026
  5.0
  Amir was very pleasant and patiently listened to us. He makes sure we were satisfied with the purchase made!! He made every effort to support and guide us the best way possible!! Thank you Amir!! God always bless you 🙏 Well Job done 👍
• VL

  vivian leyva

  Aug 26, 2026
  1.0
  I am glad to have the opportunity to express my review. I have been visiting the store for more than 20 years and spending good amount of money as well, but I was there few days ago and I really have a very bad experience with one of the store managers named Wendy . First time in my store experience that I encounter a such unprofessional, unpleasant, rude, unknowable person as store manager in a well known store like Raymour and Flanigan located in Central Park Avenue . I would like to says much more but I choose to not make any further comments. I believe that time will have the best answer. Also , I would like to thanks Amir for his patience, professionalism, caring about the customers, I really appreciate all you help with my father and I . Regards, Dr. Leyva
• DR

  Diana Rosario

  Aug 2, 2026
  1.0
  ⭐☆☆☆☆ I am beyond disappointed with my experience at Raymour & Flanigan. The customer service, communication, and professionalism at this location were some of the worst I’ve ever experienced. We purchased a couch in November, and within just three months it was already peeling. Thankfully, it was covered under the warranty, so we scheduled a warranty exchange. Unfortunately, that’s when the real nightmare began. The first delivery attempt failed because the replacement couch would not fit in our building’s elevator. That was understandable, and we accepted it. Since we were in the middle of moving to Florida, we called the store ahead of time and explained a simple solution: have the delivery team pick up our old couch and leave the replacement couch downstairs, where our moving truck was already waiting. We were assured that everything would be documented so there wouldn’t be any issues on delivery day. When the delivery team arrived, they refused to discuss the situation with us until they called the store. After speaking with someone there, they told us they couldn’t do what had already been discussed because it was “never approved” and there were no notes on the account. If the couch didn’t fit in the elevator the first time, why would anyone expect it to fit the second time? The entire reason we called in advance was to avoid this exact problem. The lack of communication between the store and the delivery team is completely unacceptable. Either our instructions were never documented or no one bothered to read them. Both reflect extremely poor customer service. To make matters worse, the delivery crew was rude, dismissive, and made no effort whatsoever to help resolve the situation. They simply said there was nothing they could do and walked out before I even had the opportunity to speak with the store manager. There was no professionalism, no concern for the inconvenience they caused, and absolutely no attempt to make things right. It’s incredibly frustrating to spend thousands of dollars on furniture, have it start peeling after only three months, and then have to deal with this level of incompetence during what should have been a straightforward warranty exchange. I would not recommend buying from this location. The communication is terrible, customer service is lacking, management seems absent when issues arise, and the delivery experience was extremely unprofessional. There are plenty of furniture stores that value their customers—this unfortunately is not one of them.