Raymour & Flanigan Furniture and Mattress Store

Reviews

• DB

  Debra Bellows

  3 days ago
  5.0
  I had the greatest time working with Jacob yesterday. He answered my questions and helped put a possible package together for me.
• TY

  Toni Y

  4 days ago
  5.0
  My son in laws power lift chair went out the day after he came to visit. He uses that chair as his bed while he is here. Christopher from Raymour checked to see they had one in stock and I was able to pick it up that day. Even though that day was a holiday. He had to help load our car with this chair. I have never been more grateful for a salesman as I was for him that day. It makes our family visit just that much more special. He actually saved our visit. Christopher was very polite and helpful than any I had met before. I will gladly shop with him again. I would recommend him to everyone I know looking for something. He went above and beyond. Thank you Raymour and Flanigan for having such a dedicated person working for your company. Thank you Chris for your understanding and caring for our situation.
• ML

  Mitchell LaBarge

  6 days ago
  5.0
  Great experience shopping for a new couch. No pressure from any sales people. Easy peesy
• CD

  Carrie Denny

  Jul 3, 2026
  5.0
  Catherine's customer service was top notch! She was patient and helpful! Thanks for making my family's shopping experience an easy one!
• CA

  Ceaira A

  Jun 22, 2026
  1.0
  I will never do business with Raymour & Flanigan again. If I could give 0 stars, I would. I purchased a brand-new matching power reclining couch and loveseat set in March 2025 and paid extra for the Platinum Protection Plan because I believed it would provide peace of mind. Unfortunately, my couch stopped working in December 2025, and what followed has been over six months of frustration, broken promises, and a complete lack of communication. It took multiple service tickets and repeated phone calls before anyone even came out to inspect the couch in March 2026. When the first technician couldn't fix it, I was told someone would call me. No one did. I had to call them myself again. Another technician determined that a part needed to be ordered, and again I was told someone would call me when it arrived. No one did. I had to call them again. Months later, a technician arrived with the wrong part. I was promised a call within two days to discuss a solution. Once again, no one called. After nearly four weeks, I reached out myself and was informed by text message that my couch had been discontinued and replacement parts were no longer available. Because I purchased a matching set, I asked about replacing both pieces. I was then told that although they would replace the loveseat to keep the set matching, the replacement loveseat would no longer be covered by the protection plan I paid for. I find that completely unacceptable considering none of this was caused by me. I was sold a defective item. To make matters worse, corporate told me I had only 10 days to use my credit, despite the fact that Raymour & Flanigan had spent over six months failing to follow through on their own promises. I went to the store immediately, only to be told I "Needed an appointment" (no one was even in the store???) and to find out my credits had been entered incorrectly, creating yet another issue that I was assured would be fixed the next day, along with a call to schedule delivery. As usual, NO ONE HAS CALLED ME. The furniture breaking was unfortunate, but things happen. What I cannot accept is the constant lack of communication and the fact that I have had to chase down every single update myself. I paid over $2,000 for this set and have been unable to fully enjoy it for more than half the time I've owned it. The most disappointing part is that I paid for the Platinum Protection Plan expecting quality service when something went wrong. Instead, I spent months doing all the follow-up work myself. If you value customer service and follow-through, I would strongly recommend shopping elsewhere.