Raymour & Flanigan Furniture and Mattress Store

Reviews

• CS

  Catherine Smith

  1 day ago
  5.0
  3 sales people were involved in helping us figure out how to store the leaf inside the dining table we were looking at. Ultimately, we all knew how it should be able to sit inside, but, finally the 3rd person realized that the supports that the leaf sits on had been put together in the wrong direction! Every sales person was SO super helpful and we definitely appreciated the time they took to show us how this feature worked.
• RP

  rochelle puccia

  Aug 27, 2026
  1.0
  If I could give less than one star, I would. I'm writing this review on behalf of my 82-year-old mother-in-law who purchased a daybed and mattress from an R&F sales person, Christine, in the Watertown, NY, store less than 30 days ago in order for her to have the option of not using the steep stairs in her home as she is prone to falling. She detailed to Christine what the functionality and style preferences were for the daybed. After using it for a couple weeks, she realized not only was it uncomfortable for someone of her age (wrong type of mattress), it was actually too high and she has fallen off of it and injured herself. My mother-in-law indicated she feels she was led to make an uninformed purchase of the daybed/mattress by Christine despite detailing the functionality. There was a lack of real knowledge or care for that matter. And what my mother-in-law did NOT know at the time of purchase (BEWARE--this is not proactively expressed when purchasing) is Raymour & Flanigan DOES NOT accept returns under any circumstance. What "respectable" large retailer has such a ridiculous policy? One that doesn't stand behind their products, that's who. So my 82-year-old mother-in-law was told by Christine and the store manager to sell it on Facebook Marketplace. Really? (I called the store myself and confirmed this with Christine. She asked me what were they suppose to do with used furniture. lol. I also DM'd with R&F corporate HQ and was given the same spiel. They actually hung up on me on the live chat. lol) Net net, I'd recommend NOT purchasing from this store because they don't stand behind their products with a reasonable/ respectable return policy--and they are intentionally dubious about it. With an 82-year-old, for peet's sake! As a matter a fact, I wouldn't purchase from this company under any circumstance because they're pretty slimy. Ashley Furniture down the street has a 30-day return policy. So I'd go there for the same furniture/quality with the added bonus of a standard return policy. (And no need to shower off the slime afterwards!) 🤢
• DG

  D G

  Aug 25, 2026
  2.0
  The sales staff are very helpful. Picking up my furniture was a horrible experience. Won’t buy anything from there again. So glad I didn’t have it delivered I can just imagine how that would have went. Was told someone would be there to help my husband load it. The guy that was there was no help. Actually told my husband that he was doing him a favor a favor???? See he brought the smaller piece out my husband thought the bigger one should go in first..we didn’t see what the second one looked like..he didn’t want to help move it around. Stood there staring at my husband. Husband asked aren’t you the professional? That must have hurt his feelings because then the guy says he is doing us a favor a favor?? We purchased a $1350 sectional sofa, drove 2 hours there and this guy tells us he is doing us a favor? I signed the last paper so he could go back inside because my husband was starting to lose patience with his incompetence. I helped him finish loading it. Horrible unhappy experience 👎🏼👎🏼
• DP

  Debbie A. Parks

  Aug 25, 2026
  5.0
  Our delivery was very timely. The 2 men who came were both extremely respectful of our cottage, and very pleasant. They were in and out of here in no time ! Thank you very much
• DN

  Deborah Norman

  Aug 15, 2026
  5.0
  Upon entering the store, we could see that Christine could see us. She gave us a minute or two before approaching us. We were interested in particular furniture we'd seen on the website. We all conversed about which pieces we'd purchase. Christine walked the store with us pointing out many options for an accent chair. She was VERY patient and helpful, she answered any and all questions we had.