La-Z-Boy Victor

Reviews

• DG

  David Gibbons

  2 days ago
  5.0
  Highly Recommend John at Victor La-Z-Boy! We recently set up a complimentary design consultation with John at the Victor La-Z-Boy store, and it was one of the best furniture shopping experiences we’ve ever had. John was incredibly knowledgeable, patient, and genuinely enthusiastic about helping us create the perfect living room setup. We spent a wonderful 1.5 hours with him customizing a sectional, sofa, club chair, and ottoman. He walked us through every option, explaining the features, fabrics, and construction in detail so we felt confident in our choices. What stood out most was his excellent design advice—especially with colors. He helped us pick the perfect palette that we never would have considered on our own, and the results look warm, stylish, and exactly right for our home. We left the store absolutely thrilled with the attention to detail, the education we received, and how much fun the whole process was. John made what could have been an overwhelming decision feel easy and enjoyable. If you’re looking to invest in quality furniture and want expert guidance, I can’t recommend John at Victor La-Z-Boy enough. He’s a true professional who clearly loves what he does. Thank you, John!
• DA

  Don Appleton

  5 days ago
  3.0
  Our salesman, John was very helpful and accommodating. We reviewed several chairs and several different materials requiring John to calculate and recalculate the ultimate cost. He did a good job. As far as Lazy-Boy corporate is concerned: - Color selection/inventory on the floor was limited requiring custom ordering and a price increase. - A "Wall recliner", which only reclines and does not rock or swivel costs more. This is counter intuitive as the rocking, swivel recliner does more mechanically than the wall recliner. Why the additional cost? - The most "interesting" charge was $49 delivery change we had to pay for shipping to the store from the factory, even though I will be bringing the chair home on my truck. Why should there be an additional charge? All the chairs on the floor likely shipped from the same factory? I do like the warranty. hopefully will like the chair and did not want to spend any more of my time on this. I made the purchase, but the "nickel and dime" methods did not sit well!
• FJ

  Frederick Schleber Jr

  May 12, 2026
  1.0
  I'm 80 yrs old and disabled and you scheduled a delivery time of 7:30 AM to 10:30 AM. Incredible that you have the balls to schedule a delivery before 8 AM but then of course you have already been paid. One star folks and just hope no one asks me for a referral.
• KS

  Karen Serinis

  May 7, 2026
  5.0
  Want to share a very positive experience with Josh, the Victor store manager. My initial purchase was mishandled by a prior employee; Josh came in to pick up the pieces. He went above and beyond to ensure my satisfaction. Kudos to him and to La-Z-Boy for recognizing his leadership.
• DM

  David Marsh

  Apr 24, 2026
  5.0
  We received excellent service at the La-Z-Boy store in Victor. The salesman took his time and answered all of our questions. We did not feel as though we were being pushed toward a more expensive product. When we told him that we needed some time to think about it, he was happy to let us do that. We called back two days later and spoke to a different salesman who was able knowledgeable about what we wanted and was actually able to save us a little extra money. We have yet to receive the product, but so far so good. Nice job, Geoff and Jay!

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