Royal Fiberglass Pools of NY Inc.

Reviews

• VK

  Virjean Kandle

  Aug 4, 2026
  5.0
  Making the decision to put in an in-ground pool is huge. The Team at Royal was so helpful and patient, taking time to answer our questions and offering their expert advice. The installation Team gets high marks for the time they spent in designing the perfect positioning of the pool to both match our ideas and promote functionality (i.e. drainage, accessibility, retaining lawn space etc). The install Team was professional and communicative, from arrival all the way through “pool school” upon completion. Our pool is already a great source of fun and relaxation and we’re very pleased with the accessibility of the Team by phone for our newbie questions. Six stars!!
• RJ

  Ryan Jupiter

  Jul 9, 2026
  1.0
  Absolute joke of a business.
• MJ

  Mike Jee

  Jul 9, 2026
  1.0
  Terrible customer service, hangs up on customers, has a sense of entitlement. Unfortunate that a company in New York doesn't want local business
• EE

  e ekyl

  Jul 7, 2026
  5.0
  We are ecstatic that we chose Royal Fiberglass Pools for our new inground pool to replace our old liner inground pool. From the very first phone call to the installation, everything and everyone associated with this company has been exceptional and has far-exceeded our expectations. Our first contact was with Joelle, the sales manager and we were very certain we were already speaking with the right company. She answered all of our questions no matter when we asked them. She is so pleasant and is the perfect person to be the first person a potential customer should speak with. When Jay and Sam visited our home for a site visit, we were very impressed with their expertise, but also with their friendliness and willingness to stay as long as they had to in order to ensure all of our questions were answered. Sonya from the office staff has also been wonderful and communicative when we reached out with questions pertaining to installation dates, payment options, etc. This has been a terrific experience. We LOVE this pool, and we'll post pics once the patio is finished. Highly recommend Royal Fiberglass Pools for your new pool!
• KU

  Kathleen Upright

  Jun 17, 2026
  5.0
  After years of consideration we decided to get a pool. I had contacted Royal Fiberglass Pools each year and each time I was met with kindness, understanding, and competence. At no point did I feel pressured or embarrassed to ask questions or make a decision that our family wasn’t ready for. When we finally did decide- they were it. We felt very comfortable throughout the whole process. Our install was a bit delayed due to weather, which they told us to expect, but seeing an estimated start date on paper come and go was a disappointment- but I am here to tell you they are worth the wait. The crew came, worked efficiently and effectively. They were polite to each other, our family and our property. They arrived on a Wednesday to start the install and we jumped in our pool after lunch on Friday! Our pool is perfect. Since the install we’ve had to reach back out with questions from the electrician and about concrete, etc. They have supported us in this. Sam answers right away and assists with our inquiries. We have been so pleased with this company and would recommend them. If an investment of a pool is in your future, don’t hesitate to contact them. Thank you to the whole Royal Fiberglass Pools of NY company. Our summers just got a whole lot sweeter. We are making memories and soaking it all in!

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