Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a large selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.
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Location
Certified by Extra Space Storage • Jul 05, 2026
Extra Space Storage
1771 Brighton Henrietta Town Line Rd, Rochester, NY
Explore offerings from Extra Space Storage on 1771 Brighton Henrietta Town Line Rd in Rochester, with popular services available at this location.
4040 Services
13 items
Services
Self Storage
Extra Space Storage offers a wide range of secure self storage solutions for residential and commercial needs. Our storage units are rented on a month-to-month basis and come in a variety of sizes from 5x5 to 10x30 (with additional sizing available).
Online Payments
Extra Space Storage makes it easy to pay your storage rental bill online. Simply log into your account to access statements, make a payment, and more. You can make one-time online payments or even set up recurring payments.
Packing & Moving Supplies
Extra Space Storage sells packing and moving supplies like boxes, bubble wrap, packing tape, rope, moving kits, and more. We have all of the moving supplies you need for a successful move!
Drive Up Access
Drive-up access units at Extra Space Storage allow you to pull your vehicle directly next to your storage unit to easily load and unload items. Some locations even allow drive-up units to be used for vehicle storage for cars, motorcycles, and more.
Climate Controlling
Climate control at Extra Space Storage can help protect sensitive items from extreme temperatures. These units typically stay between 55 and 80 degrees year-round.
Electronic Gate Access
Extra Space Storage facilities with electronic gate access have a main gate or door that can only be opened with a code entered on an electronic keypad. Each customer is given a unique access code, allowing managers to see who's coming and going at all times.
Covered Drive Aisles
Extra Space Storage facilities with covered drive aisles allow you to pull your vehicle through the building itself so that you and your vehicle are protected from the elements when moving belongings in and out of storage.
Covered Loading Bay
A covered loading bay is a large loading area with a roof. These covered bays simplify the loading and unloading process at Extra Space Storage by shielding our customers from sun, rain, wind, and other elements.
Package Placement
Extra Space Storage facilities can accept package deliveries on behalf of customers. For more information about package acceptance and placement, contact our team!
Deliveries Accepted
Some Extra Space Storage locations allow deliveries to be accepted. With delivery acceptance, a staff member will be available to accept your mail and keep it in a secure place until you pick it up.
Drive-In Building
Drive-in buildings allow Extra Space Storage customers to pull their vehicle into the facility to load or unload items. This indoor environment is convenient for storing belongings and provides comfort and protection from the elements.
Drive Up Access
Drive-up access units at Extra Space Storage allow you to pull your vehicle directly next to your storage unit to easily load and unload items. Some locations even allow drive-up units to be used for vehicle storage for cars, motorcycles, and more.
Heated Loading Bay
Heated loading bays at Extra Space Storage use heaters to warm the area of our facilities where customers load and unload their items, providing comfort and convenience year-round.
Reviews
4.8
349 reviews
5 stars
311
4 stars
17
3 stars5
2 stars4
1 star
12
VL
Victor Lopez
Jun 30, 2026
1.0
We move up here from Florida. We called and prepaid for 4 months a 10 × 10 unit from the extra space storage and when I got there they said we paid for a 5 × 10 unit and wanted to up charge me another $80 extra / month. Absolutely not.
The ladie at the front desk wasn't helpful at all. She acted like she was busy while noone was there and scrolling through her phone. Maybe she was having a bad day.
After we wanted to cancel the unit due to the price going up she told us they could reimbursed me only for 3 months and was gonna chage me for 1 month even though I never place anything inside the unit.
People like this shouldn't be in the costumer service department. If you can't be professional and don't wanna deal with the public don't look for a costumer service job.
Thanks A lot ladie. You made us jump through hoops for no reason. I wish i could rate you and your attitude a 0 stars.
Good day.
JH
Judith Hubbs
Jun 30, 2026
5.0
Really good customer service!
MM
Matt M
Jun 13, 2026
5.0
Cate and the team at 1771 Brighton Henrietta Townline Road have always been pleasant to work with. I had several units there across a couple years and she was always courteous, professional, and accommodating during challenging moves.
SS
Sally Sims
Jun 5, 2026
5.0
Great service, easy with stressed out about not able to put my stuff got into a storage right away.Great service
YM
Yulanda Gatson McKinney
Jun 2, 2026
5.0
Cate was absolutely the best! Went above and beyond my expectations and was ever so kind and generous!! Thank you, Cate (with a "C")
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves the Rochester area, including Henrietta, Rochester, Pittsford, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Brighton Henrietta Town Line Rd and W Henrietta Rd.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer business storage?
Absolutely! Extra Space Storage is committed to offering business-friendly storage solutions. You can store parts, materials, equipment, vehicles, inventory, and more. Certain locations offer additional business features like delivery acceptance and even some office space available for rent!
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the access hours for Extra Space Storage?
Extra Space Storage is accessible every day from 6:00 AM to 10:00 PM.
What types of storage units does Extra Space Storage offer?
They offer a variety of units including drive-up access, climate-controlled units, indoor storage, and vehicle storage options.
Are climate-controlled storage units available?
Yes, most Extra Space Storage facilities offer climate-controlled units for items sensitive to temperature.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, moving and packing supplies, including boxes, are available for purchase both online and at the facility.
What payment options does Extra Space Storage accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Is there a manager or staff available to assist onsite?
Yes, an on-site resident manager is available during office hours to assist with your storage needs.
What are the holiday closure dates for Extra Space Storage?
The facility is closed on the following holidays: November 27, 2025; December 25, 2025; January 1, 2026; and July 4, 2026.
How can nearby places like CubeSmart Self Storage help me?
CubeSmart Self Storage is a nearby storage facility, so if Extra Space Storage is full or you need a different size or features, you have convenient alternatives close by.
Are there nearby dining options if I visit Extra Space Storage?
Yes, Asian Market and Shanghai Chinese Restaurant are nearby, making it easy to grab a meal before or after your visit.
Is public transit or services nearby to assist customers visiting Extra Space Storage?
Nearby services like M&T Bank ATM and Tim Hortons coffee shop provide convenient amenities during your visit to Extra Space Storage.
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