Brand Certified
Lowe's Home Improvement
4.2(910 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
5411 State Highway 12, Norwich, NY
13815, United States
Certified by Lowe's Home Improvement • May 17, 2026
(607) 334-1300
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/NY-Norwich/2399
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Norwich, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday6:00 AM - 9:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.2
910 reviews
5 stars
505
4 stars
235
3 stars
71
2 stars
32
1 star
67
- AMAlexis “Lexi7118” McCormickMay 11, 20261.0is it really that hard to bring down lumber when most of it is moldy?
- MRMark J. RadzikowskiMay 4, 20263.0Clean store and parking area. We asked for some assistance in tracking down a display item. Asked the front clerk who couldn't help us. Finally found a 3rd associate to help us out, who was amazing. Bravo to him!
- CBChris BarbeischApr 30, 20261.0I went to Lowe's yesterday to buy a riding lawn mower. The lawn mower was advertised at $100 off. I spoke to an associate and went to pay for my lawn mower. He told me that there was a special financing rate 0% for 36 months. I thought 0% sounded like a good deal so I agreed. I discovered that if I was late for payment the entire balance would now be recalculated at a 31% interest rate. I put aside my concerns and applied for the credit card. It was approved but the whole transaction was taking a long time. So rather than wait I decided that I would just pay and take the $100 discount. I was told that I could not get the $100 discount unless used the Lowe's credit card. This made no sense to me, and said so. I decided to do neither of those things and left the store. I expressed my displeasure, without raising my voice, at the entire process. The manager decided to get involved by saying have a nice day, multiple times, in a most condescending voice. I always thought that managers look to deescalate conflict rather than escalate it. That is either not how Lowes trains Managers, or more likely, it is the style of that manager to be dismissive and condescending. In either case I will not be returning there. Neither a 31% interest rate nor the attitude of management seemed very welcoming. I can find similar deals and more welcoming attitudes elsewhere. I purchased the same John Deere mower, at the same price and with free delivery, at Home Depot.
- NRN RApr 25, 20261.0First and foremost I want to recognize the delivery driver who came to my house today, I believe his name is Dale (?) on 4/25/26 I was Livid before he arrived and now all I want to do is ensure he is recognized properly. He was a kind, calm and dropped pallets like a Pro in less than ideal conditions. Now ... Outside of that .... I'm going to do Everything I can to order from Any other store but this one. The amount of drama and time lost with not a single manager knowing what's going on or taking responsibility is not something I will continue to entertain. Buying pallets worth of products to have my time and days off wasted with deliveries promised all day that never show up only to find out it was well known they wouldn't be coming and proceeding to lie about why it did not (as I found out later) I'm dropping the issue so Dale gets no blow back but I'm for certain going to avoid this location at All cost despite his amazing work. Amazing employee, terrible location in every other facet of the store
- JGJer GrApr 24, 20261.0Just watched a video about Lowe's selling moldy lumber and refusing to get the good stuff down so a customer didnt have to buy the moldy stuff. Apparently Lowe's refused. Also, why is it such a problem (For every Lowe's store Ive ever been in) to post prices on lumber. This kinda seals the deal for me. I made done shopping at Lowe's and will go to HD from now on. Hell, even Menards (bottom of the barrel) sells better lumber. This video has gone viral!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Norwich, NY offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, plumbing, lighting, outdoor furniture, and garden equipment. They also provide various installation services such as appliances, flooring, cabinets, and smart home installations.
What are the operating hours for Lowe's Home Improvement in Norwich, NY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on certain holidays like November 27 and December 25.
What payment options are accepted at Lowe's Home Improvement in Norwich?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's Home Improvement provide pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates are sent when the order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What are some nearby places to Lowe's Home Improvement in Norwich that customers might find useful?
Nearby places include Blue Rhino Propane Exchange for propane needs, Visions Federal Credit Union for banking services, and Metro Mattress Norwich for furniture shopping.
Where can I grab some food near Lowe's Home Improvement in Norwich?
Near Lowe's, you can find La Maison Blanche Bakery Cafe for French cuisine and cafe treats, KFC for fast food chicken, and Taco Bell for Mexican fast food options.
Are there any automotive or locksmith services near Lowe's Home Improvement in Norwich?
Yes, Auto Spa provides car wash and auto detailing services nearby, and Minute Key offers key and locksmith services close to the store.
Does Lowe's Home Improvement offer any language support for customers?
Lowe's provides services primarily in English and Spanish, and also offers in-store translation services for other languages.
Brand Certified Facts from Lowe's Home Improvement
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