Question 1

Can I use my current frame with my Tempur-Pedic Mattress?

Accepted Answer

Yes. We design our mattresses to fit most standard size bed furniture and frames.

Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.

If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Question 2

How does my new mattress arrive?

Accepted Answer

With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.

The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.

Question 3

What is the difference between Medium & Medium Hybrid in feel?

Accepted Answer

Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.

Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.

Question 4

Do you offer mattresses for RVs, boats, planes or other non-traditional locations?

Accepted Answer

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Question 5

Do you have replacement covers for mattresses?

Accepted Answer

Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.

Question 6

Can I use my current bed frame with a Tempur-Pedic mattress purchased from the Manhattan store?

Accepted Answer

Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames. For best support, place the mattress on a flat, solid surface or a suitable slatted foundation as specified in product guidelines.

Question 7

How will my new Tempur-Pedic mattress be delivered if I order from the Manhattan flagship store?

Accepted Answer

Most select mattresses come with free White Glove delivery, including setup and removal of packaging. The TEMPUR-Cloud model ships compressed via UPS without White Glove delivery.

Question 8

What options are available for mattress firmness and feel at the Tempur-Pedic Flagship Store in Manhattan?

Accepted Answer

You can choose between several firmness levels and innovative hybrids that combine TEMPUR® materials with coil systems for pressure relief and a responsive feel. Options include Medium, Medium Hybrid, and others using TEMPUR-ES™ material.

Question 9

Does the Tempur-Pedic store in Manhattan offer mattresses for use in RVs, boats, or airplanes?

Accepted Answer

Yes, through an authorized customizing partner, the store offers custom sizes for non-traditional settings. It is recommended to have your custom dimensions ready when ordering.

Question 10

Can I purchase replacement covers for my Tempur-Pedic mattress at the Manhattan store?

Accepted Answer

Yes, replacement covers are available for mattresses with removable covers. Current models can be ordered online, and Sleep Guides at the store can assist with older models.

Question 11

What are the Tempur-Pedic Flagship Store's hours of operation in Manhattan?

Accepted Answer

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Question 12

What payment methods are accepted at the Tempur-Pedic Flagship Store on Lexington Avenue?

Accepted Answer

The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.

Question 13

Is the Tempur-Pedic Flagship Store in Manhattan wheelchair accessible?

Accepted Answer

Yes, the store offers wheelchair accessible entrances and parking for customer convenience.

Question 14

What nearby public transportation options can help me reach the Tempur-Pedic Flagship Store in Manhattan?

Accepted Answer

The store is close to the MTA Lexington Av / 59 St subway station (serving lines 4, 5, 6, N, Q, R) and the 7Bus LI Outbound - E. 59th St bus stop, making it easy to reach by public transit.

Question 15

Are there any notable shopping or dining options near the Tempur-Pedic Flagship Store in Manhattan?

Accepted Answer

Nearby you can visit luxury retailers such as Louis Vuitton, H&M, and Swarovski, or enjoy dining at places like Hutong New York and Capital One Café, perfect for a meal or coffee before or after your mattress shopping.

Question 16

Can I combine a visit to the Tempur-Pedic Flagship Store with a stop at local landmarks?

Accepted Answer

Yes, the store is near landmarks like 731 Lexington Avenue and One Beacon Court, so you can explore notable buildings and real estate highlights while visiting the area.

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