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Room & Board

4.4
(279 reviews)

Business Details

236 W 18th St, New York, NY
10011, United States
(866) 396-1055
https://www.roomandboard.com/chelsea

About

Home FurnitureRoom & Board
Our modern furniture store in Chelsea is one of the largest Room & Board stores in the country. Not only are our Design Associates experts at furnishing city apartments, condos and houses, but they're actively involved in the community. Our team proudly supports the Ali Forney Center, a nonprofit organization that serves LGBTQ homeless youth. It's easy to feel the passion this team has for creating beautiful, welcoming homes.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsNot available
  • Accepts checksAvailable

Location

Room & Board
236 W 18th St, New York, NY
10011, United States

Hours

Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
9/7/202611:00 AM - 7:00 PM

Products & Services

1 list · 10 items

Explore offerings from Room & Board on 236 W 18th St in New York, with popular featured room & board products available at this location.

Room & Board

10 items

Reviews

4.4
279 reviews
5 stars
196
4 stars
52
3 stars
6
2 stars
4
1 star
21
  • MO
    Michele Occhiogrosso
    Aug 26, 2026
    5.0
    Working with the folks at Room and Board to furnishing our Living room and Dining room has been a pleasure. Not perfect, but when the fabric on the three-piece sectional was not right, they fixed the problem. When we didn’t like the color of the area rug, they took it back without question. Jaimie worked with us on the design choices. We interacted with several customer service and delivery folks. They were all courteous, helpful, patient and good problem solvers as well as excellent communicators. I highly recommend them.
  • SG
    Stella Galvis
    Jul 30, 2026
    5.0
    Excellent
  • LC
    Luiza Calabrese
    May 22, 2026
    1.0
    Terrible. Store attendant gave me wrong information about the delivery process and it caused huge issues on the day of, like they don’t have proper training and don’t know what they’re talking about. Furniture took two months to be delivered, came damaged, then two more months to be replaced. No one cares, no one goes out of their way, even if there were errors on the store side. You are better off shopping at Ikea! Also recommend West Elm instead, their service is top tier.
  • BC
    Ben Clifford
    Mar 27, 2026
    5.0
    Very impressed with the customer service, ease of ordering, sticking to delivery windows, delivery and set up, the whole thing. The pieces themselves (sofa, mattress, platform bed, and more) are high quality and fairly priced. Highly recommend Room & Board NYC.
  • MP
    May Patterson
    Mar 8, 2026
    1.0
    Went 3/8. Was in the store for about 45 minutes, tried multiple couches, looked at patterns, etc.. My partner and I were ready to buy a couch, but not a single sales associate even looked at us. When we tried to ask for help they avoided eye contact with us. I don’t know if it’s because we’re an interracial couple because everyone else in the store was being helped. The couches were lovely but the in-store experience was terrible.

Frequently Asked Questions About Room & Board

Are your design services truly free? Am I obligated to buy something?

Our design services are always free, with no obligation to buy. We know furniture decisions take time and plans can change. Our Design Associates do not work on commission. Their goal is to help you explore options and feel confident, never pressured.

What types of delivery service does Room & Board offer?

We strive to give you the best price and get your furniture and accessories to you in top-notch condition. Most furniture arrives through full-service delivery, which includes full assembly and placement of your furniture and removal of all packaging.

Brand Certified Facts from Room & Board

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Certified August 30, 2026Yext Knowledge Graph
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