Lovesac

Reviews

• XF

  Xiong Fiona

  1 day ago
  5.0
  Never buy furniture from Lazzoni！ Very disappointing after-sales experience with LAZZONI Chelsea. When we were purchasing, the team was very responsive and eager to help. However, once after-sales problems happened, the communication became extremely poor and they were very slow to respond. We placed a large furniture order and paid in full on March 4, 2026. We made it clear from the beginning that the furniture was urgently needed. After waiting almost four months, the beds were delivered in the wrong size due to a manufacturing error. The temporary bed frame provided was poor quality and damaged our mattress. I followed up multiple times with John Inceler from operations, but the written follow-up has been slow and incomplete. The proposed solution was to wait another 6–10 weeks for replacement beds, which would make the total wait close to half a year. Several issues are still not properly resolved, including the closet timeline, mattress damage, bar stool height issue, and compensation. For such a large order, the after-sales service and communication have been extremely disappointing. Based on my experience, I would be very cautious about ordering from this location, especially if you need reliable delivery, clear timelines, or responsive support after payment.