Lovesac

Reviews

• MJ

  Mohammad Jarrar

  Sep 16, 2026
  1.0
  This is a review of the product not this location and not the staff. The sofa was at its best after I took it apart and sat on the floor of my living room. I don’t know what was wrong with me when I thought purchasing. The sofa was a good decision. I guess it could’ve been the 20 minute walk from my office to the store in a very hot day that convinced me the sofa that I sat on at the nice air conditioned store provided some sense of comfort. I was comfortable, but I guess a tip for y’all is don’t take a long walk on a hot day before you try a sofa… my bad. The assembly is torture to begin with, the parts are so incredibly heavy. The back piece is 100 pounds go try to lift it lol. Also the fact that you have to put the cloth on the pieces is a bit ridiculous as if the new business model now is your customer is the labor too… putting the sofa together took a lot of time because of the Velcro and the push and pull to make the lines of the cloth match the corners of the pieces. I actually forgot a big part of my experience here, when the first time I ordered a sofa from the store,: it arrived with two left arm arms! The customer service refused to overnight a right arm, so I returned it knowing this purchase is going to be troublesome then I bought my second one through Costco. Costco gives you a very good return policy so you can avoid risk. Long story short , we got the Costco sofa, assembled It, sat on it, and realized it wasn’t comfortable. It wasn’t comfortable. It wasn’t comfortable to sit on whether you put your legs down to touch the floor or whether you put your legs up. Wether you’re folding your legs or try to sit on the side or whether you try to put your arm behind the back - there was no position that could’ve been comfortable. so here we are after a month and a half of experimenting with lovesac we rate them as a very confident thumbs down 👎
• IS

  Igor Shchiglik

  Aug 27, 2026
  1.0
  Ooooooooh. Can't wait to buy a $10k ugly piece of f... furniture and spend 2 weeks putting it together myself. And oh boy does this furniture look appetizing. Yum. On a serious note, whats wrong with the water in Utah that keeps producing people like this wonderful ceo.
• FC

  Faith Connor

  Dec 23, 2025
  3.0
  Edit: Initially a one-star review, up to 3 because ultimately LoveSac did make good on their response here and offered us a refund that felt very fair for the trouble we went through. Everything mentioned below was still a huge pain, but ultimately they won me back (with cautious optimism). Purchased a sofa and went through a bunch of planning with the showroom team to make sure our boxes would not arrive while we were on vacation (we didn't want to miss a sale but had travel planned, they assured us they would hold the ticket until a certain date and release it so it was timed that our order wouldn't possibly arrive until we were back). The first day of our vacation, my husband happened to catch an email alerting us our boxes had been delivered - thousands of dollars worth of product, left in the lobby of our building, with no signature required. WILD! We have a lot of issues with package theft in our building, which is why we went through the planning steps. We called the showroom, the staff were polite but basically not helpful -- they could not tell us what went wrong, nor assure us that, if the product was stolen, it would be replaced. They said they would call FedEx to ask if they could come back to collect the boxes and call us back ASAP. 5 hours later, no call. Thankfully, a friend who had spare keys was able to leave work (huge inconvenience but we're talking $$ for the couch) to collect the boxes. I called and asked what the company could offer as a consolation for the huge stress and inconvenience...they said they would ask the manager and call me back the next day at noon. Two days later, we've received no call...I call back and they say they were approved to send us free coasters for our trouble. Being generous with the math, the retail value of the coasters is about 1.5% of what we paid for the couch. If this company can offer a 40% discount at Black Friday, why can't they afford a 5% refund for a HUGE inconvenience, at no fault of our own, that they had no problem letting us worry would cost us thousands of dollars if we hadn't scrambled to remedy it? Overall, feeling that the furniture (admittedly very nice) is NOT worth the price, now that we've had this abysmal customer service experience. Would definitely direct friends to a competitor like Cozey (half the price, felt like similar comfort level in the store test sit) or Joybird (a little less pricey, well-made, and we got better customer service at their store without even purchasing anything). I almost never post reviews, and certainly hesitate to post negative reviews because anyone can have a bad day...but this whole experience -- which was disappointing over the course of 4 contact points (including the follow-up survey from the company, in which I voiced these complaints and hear nothing in response) over multiple days -- I wanted to warn people before they spend thousands.
• PP

  Pierre Pierre

  Feb 21, 2024
  5.0
  Pillowsac and Blankets with feet pockets? They thought of it all. The pillowsac is what I sleep on every night. Yes, a 40 year old 240 pound person. It’s huge when it’s laying on its side—a full size bed huge just as they advertised. They told me it would arrive in 1-2 weeks and it came in 5 days. No complaints here.