Raymour & Flanigan Furniture and Mattress Store

Reviews

• MZ

  Michael Zabrocki

  Jul 4, 2026
  5.0
  I am so grateful for the excellent service we received at the Metro Mall location in Queens while shopping for a new mattress. The salesman was knowledgeable and the was no hard sale. We told him what we were looking for and the price range and he lead us to the perfect mattress. They also remove the old mattress for free! Not many will do that!
• LC

  Liz Cortes

  Jul 3, 2026
  1.0
  I am writing this review to warn other customers about the experience my daughter and I had at the Raymond & Flanigan store located at 66-26 Metropolitan Ave #730, Middle Village, NY 11379, with salesperson Auvi Rahman. We went to the store looking for a mattress because my daughter has serious back issues. Before making any decision, I repeatedly emphasized to Mr. Rahman that the most important thing was finding a mattress that would support her back and that, if it didn’t work for her, we needed to be able to exchange it. Throughout our conversation, he repeatedly assured us that exchanging the mattress would not be a problem. He told us we simply needed to sleep on it for a while and that we would have up to three months to exchange it if it wasn’t the right fit. He even tried to reassure us by telling us that several members of his family were doctors and that, based on what he had learned from them, he knew exactly what kind of mattress my daughter needed. Based on his recommendations and assurances, we purchased a mattress that cost approximately $3,400. The purchase was made on February 2, 2026, and it was delivered on March 7, 2026. When it was time to sign the paperwork, Mr. Rahman simply pointed to where I needed to initial and sign. He also offered us an $80 mattress protection plan. When we asked what it covered, he said it protected against things like stains, minor damage, and scratches. Since those benefits were not important to us, we declined the protection plan. What he never told us—and what I believe was critical information—was that declining the protection plan would also eliminate our ability to exchange the mattress. Considering how many times I had specifically asked about exchanging it if it didn’t work for my daughter’s back, this was information he should have clearly disclosed. Had we known that, we would have made a different decision. On March 13, my daughter called the store because the mattress was causing her severe discomfort and she wanted to exchange it. She was immediately told that an exchange was impossible because we had not purchased the protection plan. She then called Mr. Rahman directly. He told her he would speak with a manager and call her back. He never did. On July 2, we went back to the store in person. Instead of listening to our concerns, Mr. Rahman was rude, raised his voice, and repeatedly interrupted us. He also claimed he had returned my daughter’s call and left a voicemail. That statement is false, and we have our phone records showing that no such call or voicemail was ever received. We then spoke with the store manager, Evelyn, who told us there was nothing she could do because we had signed declining the protection plan. She also insisted that her salesperson had fully explained the terms, which is simply not true. The one condition we repeatedly asked about—the ability to exchange the mattress if it wasn’t suitable—was never explained as being dependent on purchasing the protection plan. Before we left, Evelyn said she would email the regional manager to see if an exception could be made. Five minutes after we left the store, she called and asked us to come back. Naturally, we thought she had found a solution. Instead, when we returned, she only showed us the paperwork with my initials declining the protection plan—something she could have told us over the phone. She gave us false hope for no reason. Later that day, Evelyn called again to say that the regional manager would allow an exchange only if we paid a 20% restocking fee ($639)and also purchased the protection plan. After spending thousands of dollars, we expected honesty, transparency, and respect. Instead, we feel that important information was withheld during the sales process, our concerns were dismissed, and we were treated disrespectfully when we tried to resolve the issue. I hope management takes this complaint seriously and that future customers make sure every promise made by a salesperson is clearly written into the contract before signing anything.
• JR

  Jayat Rafique

  Jul 3, 2026
  5.0
  We had a great experience at Raymour & Flanigan on Metropolitan Avenue. Ovi was incredibly helpful, patient, and knowledgeable. He took the time to explain the different furniture materials and helped us choose the right bedroom and living room pieces without any pressure. His excellent customer service made our shopping experience easy and enjoyable. Highly recommend asking for Ovi if you visit this store!
• ES

  Ewa Sztukowska

  Jun 28, 2026
  1.0
  Please be careful before shopping at Raymour and Flanigan . They make it clear that they have a trial period, but you need to know that it is for exchanges only—there are absolutely NO RETURNS or refunds. If the bed doesn't work out, you cannot get your money back; you are forced to just pick another mattress from their store. Shop somewhere else that actually offers real refunds if the bed doesn't work for you.
• AP

  A TRUTH PRODUCTION

  Jun 19, 2026
  5.0
  Great experience shopping at Raymour & Flanigan! I needed new dining chairs and I told Kay exactly what I was looking for and she took her time to show me different options. I never felt rushed and my chairs were delivered in 3 days, without any issues. I'd highly recommend and would definitely shop here again.

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Store