Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products can I find at Lowe's Home Improvement in Glenville, NY?

Accepted Answer

You can find appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, kitchen items, lawn mowers, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, and more.

Question 10

What are the store hours for Lowe's Home Improvement in Glenville?

Accepted Answer

Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.

Question 11

Does Lowe's in Glenville offer delivery and in-store pickup?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services.

Question 12

Which payment methods are accepted at Lowe's Home Improvement?

Accepted Answer

They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.

Question 13

What installation services does Lowe's provide?

Accepted Answer

Lowe's offers installation services including appliances, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, generators, gutters, hardwood flooring, HVAC, lighting, playsets, water heaters, and more.

Question 14

Are there any special promotions or coupons available for Lowe's customers?

Accepted Answer

Yes, you can find savings and coupons through the Lowe's app or their online savings page.

Question 15

What should I do if I want to return or exchange an item at Lowe's?

Accepted Answer

Most items can be returned within 90 days. Returns for online purchases can be started online. For in-store returns, provide proof of purchase at the customer service desk.

Question 16

How can customers visiting Lowe's Glenville use nearby places for convenience or leisure?

Accepted Answer

Customers can visit Glenville Pizza and Deli or Benevento Pizza Café for meals, stop at Stewart's Shops for convenience items and fuel, or enjoy family fun at Fat Boys Ice Cream and Family Fun Plex after shopping.

Question 17

What nearby services support home projects when visiting Lowe's in Glenville?

Accepted Answer

Nearby places like Blue Rhino Propane Exchange and Prime Storage can assist with propane needs and equipment storage, while New Vision Kitchen Design offers carpenter and countertop installation services.

Question 18

Are there nearby automotive services customers might find useful when shopping at Lowe's?

Accepted Answer

Yes, nearby automotive services include Auto Solutions, Extreme Auto Detailing Inc., Vintage Automobile Service, Intoxalock, and WetWerX Water & Snow for repair, detailing, glass service, and towing.

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