Raymour & Flanigan Furniture and Mattress Store

Reviews

• EK

  Eric Kern

  4 days ago
  5.0
  I had a great experience purchasing a bedroom set and mattress from Raymour & Flanigan. Mr. Frank Land was an excellent sales consultant and was extremely knowledgeable, helpful, and patient throughout the entire process. He answered all of my questions and made sure I found exactly what I was looking for without ever making me feel pressured. I purchased the Sealy Postropedic Pro Hybrid Winchester Firm Mattress. I was also able to take advantage of their Labor Day sale and received 15% off my entire order, which was a great deal and made the purchase even better. I’m very happy with the quality of the bedroom set and mattress, and the entire buying experience was easy and enjoyable. I really appreciate Frank’s help and professionalism and would definitely recommend him and Raymour & Flanigan to anyone shopping for furniture!
• VZ

  Valery Zapata

  5 days ago
  1.0
  I am writing to formally express my disappointment regarding an interaction had with the sales person named Faith during my recent visit on 08/30/2026. My family entered the store with genuine intentions of purchasing some furniture (which we later did but from someone else) However, while browsing, my partner and I noticed the massage chairs and were naturally interested. We initially thought they weren’t functional, but another store employee kindly told us they were and encouraged us to sit and try them out. Following their instructions, we did so and even took off our shoes as suggested. Halfway through our massage, the employee named Faith came over and rudely ordered us to get out of the chairs, stating that they were meant for adults. This was extremely confusing and uncomfortable, as both of us are over 21 years old. Rather than politely asking our age or clarifying the store’s policy, she immediately assumed that we were underage and spoke to us in a condescending manner. After we explained that we were over 21, she continued by telling us that we needed to get out of the chairs anyways because they were only for serious buyers and were too expensive for us to afford. This was particularly offensive. At no point had we indicated that we were unwilling to purchase the chairs, and there was absolutely no basis for her to make assumptions about our financial ability to do so. We were customers who had entered the store with the genuine intention of shopping, and we were treated as though our appearance somehow determined whether we could afford a product. What made the situation even more disappointing was her attitude when we later approached her simply to ask for her name so that we could provide an accurate account of our experience. Rather than addressing our concerns professionally, she repeatedly stated that she “did not care” in a raised tone and pointed out that she was not our designated salesperson anyways. Regardless of whether she was our assigned salesperson, she was representing Raymour & Flanigan at the time of this interaction and she did so in a very poor manner. I understand that there may be policies regarding the use of display merchandise, and I would have had no issue following such a policy had it been communicated to us respectfully. The issue was the manner in which Faith handled the situation, including making assumptions about our age and, more seriously, making an unsolicited judgment about our ability to afford the merchandise based solely on our assumed age and appearance. We left feeling judged and disrespected. That is particularly disappointing from a company whose employees are expected to provide a positive customer-service experience. I am asking management to please review this interaction and address the conduct of this employee appropriately. I would also appreciate an acknowledgment of this complaint and an explanation of how situations like this are addressed to ensure that other customers are not treated similarly.
• DH

  Deann Huttle

  6 days ago
  5.0
  I have been looking for the past few years (approx. 5 years) looking for a couch for my apartment which has a doorway space of 22 inches. I have gone to many stores for the past few years looking on and off. I would get frustrated cause no one had something that would fit thru my door space besides a futon. Which I don’t want (again). I had one salesman tell me that I would not find anything. At that point I would turn around and walk out. So today I decided I would try a different Raymour & Flanigsn in a different town and I came to Raymour & Flanigan in Garden City, NY and found Frank Land. He has taken the time to help me. I have found the Junifer KLIL-KLACK Sofa arms come off. Which is 21 inches in width which can fit thru my door space. Thank you Frank for using your engineering degree to figure out a solution to my problem and help me complete my sofa journey. Absolutely, much appreciated! 🐱🐈🐈‍⬛
• AR

  Ashiqur Rahman

  Aug 25, 2026
  5.0
  I went to the Raymond and Flanagan in Garden City, NY. Huge store with lots of sofas to choose from. My friend Sagar had purchased all his furniture from Frank last year and he told me to ask for Frank at the door, this sales consultant knows his stuff and will treat you right. When I met Frank he greeted me and my family with a big hello and smile. I told Frank that Sagar referred you to me to purchase a leather sofa set. I told Frank what I was looking for and he immediately guided my family to the Colton, brown, leather, sofa set. Top grain leather and excellent quality and very comfortable. We decided immediately to purchase the sofa and take advantage of the Labor Day Sale. We received a huge discount and scheduled delivery for this Sunday. My family had w wonderful, stress free experience with Frank. He is a honorable, nice man that you know quickly cares about his customers. I recommend Frank to all that customers looking for furniture. Ask for Frank, he will not disappoint. Thank you Frank for everything✨⭐️✨
• BF

  B F

  Aug 12, 2026
  1.0
  I wish I could give this company 0 stars based on both the delivery experience and, especially, the way my concerns were handled afterward. First, the delivery was delayed on their end. Because I had already spent approximately four hours waiting, I eventually had to leave and asked my elderly mother to open the door for the delivery team when they arrived. Less than six hours after the delivery, I called the office to report that I was extremely dissatisfied with how the furniture had been set up. Part of the leather sofas was placed directly in front of my radiator, while the other piece was awkwardly positioned in the middle of my living room. It honestly looked as though the furniture had simply been dropped wherever it was convenient, with little consideration for proper placement, safety, or customer satisfaction. I was also never informed that once these pieces were connected, they could not simply be taken apart and repositioned. This is important information that should have been clearly communicated before or during installation. What made the experience even worse was my conversation with Supervisor Lionel J. Instead of focusing on resolving the problem, he repeatedly questioned why I had not stayed home for the delivery and placed the responsibility on me. Lionel stated I was supposed to remain home from 8:00 a.m. to 4:00 p.m. waiting for the furniture, even though the company had provided me with a specific delivery window the day after my purchase. I had already rearranged my schedule and wasted hours waiting because of a delay on their end. To then be blamed for not remaining home all day was frustrating and completely unacceptable. When a customer pays for delivery and setup, there is a reasonable expectation that the furniture will be placed appropriately and that any important limitations regarding assembly or repositioning will be explained. More importantly, when a customer calls shortly afterward with a legitimate concern, the response should be focused on finding a solution—not diverting responsibility and pointing fingers at the customer. The lack of accountability and customer service I experienced was extremely disappointing. Based on the treatment I received, I cannot recommend this company.

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