Aptive Pest Control

Reviews

• SW

  Stephanie Woodworth

  6 days ago
  1.0
  When we it was first explained to us we were told we would pay once a month and they would be there once a month. It was not explained that we would have to call and follow up as much as we had to when signing the contract. It was presented that it would be routine appointments monthly. We have only had the services a few months, we had to call every month for them to call. Every time we called they said our contract states that they could come up to two months within each appointment but we were paying monthly. The exterminators did do their jobs when they came. However there was one incident where someone showed up unannounced and did a treatment a week apart from the previous. That was not explained or requested. But they said that was somehow in our contract in one of the many phone calls we had them. Another exterminator sent me pictures of an entirely different house. I replied via text, that was not addressed. Clearly privacy is not a concern for the company. When we realized that this wasn’t a good fit and was too costly to be this big of a hassle I attempted to end services about a week ago and spent almost thirty minutes on the phone with a man who gave me no room to speak or to ask clarifying questions. He was incredibly rude and rushed through the contract extremely fast, to a point where I had to interrupt him and ask two simple questions I just needed to know all along. He was incredibly rude to me and I honestly wonder if it’s because I was a woman because of our second experience today on the phone. He convinced me to keep my next appt and cancel after. I called to cancel today with my fiance, and the conversation was heading in the same direction. He would not take no for an answer. But as soon as my fiance jumped on to the phone the guy became ruder. Relentlessly pushing. My fiance was respectfully blunt and explained that no offer is going to change our minds and that he just needed to cancel to save both of our times. The man on the other line spoke something so rapidly and said have a wonderful day in a rude stern voice and hung up on us. And I had to call back to verify that it was canceled. And that woman we spoke to was the nicest of them all and she was apologetic for the previous guys behavior. The guy offered us a ridiculously cheap price so it made us think why are we paying what we’re paying in the first place? I get this sales but there’s a way to do it and this wasn’t it. This was a total waste of nearly $1,000 out of pocket. Never once demanded money back other than for the month no one came and they refused. A full refund for all services would be the only this company could regain my respect because they have the most disrespectful customer service I’ve ever experienced over the phone except for a select few of the phone calls.
• SS

  Susan Simon

  Oct 2, 2026
  3.0
  I have canceled my subscription. Please do not treat my home in the future. Thank you.
• RA

  Ryan Andrews

  Sep 18, 2026
  1.0
  The door to door salesman was polite and everything he offered sounded good. The first appointment was also good, they came early, introduced themselves, walked through everything that was going to be done and even dusted out the spiderwebs in the top of our front porch. It seems like that was all for show because since May I have had 3 appointments and none were given the same amount of effort. Currently writing this review as the appointment that was set since I called to complain was just canceled without reason (70 degrees and sunshine). The treatment lasts about 30 days but they won't come back for a few months unless you complain the treatment isn't working. They set traps in the inside of our house and told us they would be checked / replaced at the next appointment and they still sit there (middle of Sept). It's also a case of rough customer support since they outsource it. When you call to express your concerns it only adds to the frustration when you can't understand the conversation at times. When you're paying $80 a month (INCLUDING winter months) and getting serviced every other month it just doesn't make sense, especially when canceling completely costs $200 I'm not sure if it is my area in particular but I've regretted signing up.
• AK

  Arlene King

  Sep 17, 2026
  5.0
  We love Having active APTIVE come to our home and manage pest control. They are prompt. They let us know when they’re coming and they do a good job in our yard around the outside edges of our house. We are glad we have this service and this is our second year.
• JC

  James Casson

  Sep 16, 2026
  5.0
  Kenny was very personal and professional. He did a good job and explained what he was doing.

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