Lowe's Home Improvement

Reviews

• DD

  dennis Dolitsky

  Sep 21, 2026
  5.0
  Barry in appliances was very helpful!!! Knowledge about the products. Purchased refrigerator, stove and dishwasher.
• JY

  Jenesis Yanez

  Sep 13, 2026
  1.0
  Disappointed. I placed an order for some items that were supposedly in stock. It was supposed to be picked up the next day, but I never got an email or a call from the store so I had to call an hour before closing to see what’s going on with the order. The explanation was it out of stock so it took them all day to look for 11 cabinet hardware. I asked them to at least go out their way to call another store to see if they were in stock so I can place an order online. They refuse to and said I would have to call another store myself after I waited all day. Not even Target that’s busier than this Lowe’s takes a whole day to look for an item. Disappointed as a save the lease of this store!!
• CC

  Caitlin Cherry

  Aug 11, 2026
  1.0
  I am absolutely disgusted by the experience I’ve had with Lowe’s and Samsung regarding my washer and dryer. Samsung needs to service my washer because it’s leaking, but since Lowe’s installed and stacked the units, Samsung refuses to send a technician unless they’re unstacked first. Samsung also admitted they cannot send two technicians to do this, and told me to contact Lowe’s. The local Lowe’s store told me they “couldn’t assist,” so I contacted the warehouse. The warehouse then told me to go back to the store in person and — unbelievably — to “find a male employee” for help. I am appalled. The lack of transparency, accountability, and basic respect is disgusting. Both Lowe’s and Samsung should be ashamed of how this has been handled. I paid Lowe’s to install and stack the units. I paid Samsung for a product that now leaks. Instead of support, I’ve been bounced between two companies pointing fingers at each other, refusing responsibility, and offering degrading, inappropriate guidance. This entire experience has been unacceptable.
• OH

  Otis Holman

  Jul 19, 2026
  5.0
  Lowe's is always good.They're always have the best employees , except for queens , rockaway
• JS

  Jansy S.

  Jul 17, 2026
  1.0
  I visited the Commack Lowe’s on July 11 and, unfortunately, had a very disappointing experience. I have previously shopped at the Bay Shore location and received excellent customer service, so I expected a similar experience. I was shopping for a new dryer and approached the customer service desk, where I was assisted by an employee named Anne. When I initially approached her, she appeared confused and, rather than asking another associate to assist me while she was helping another customer, she told me she would help me in a few minutes. Once she finished with the other customer, she assisted me, but throughout the interaction she was unfriendly, rushed, and did not take the time to explain important details regarding my purchase. Based on the way I was treated, I left feeling that I may have been treated differently because I am a young Hispanic woman. While I cannot know her intentions, the interaction made me feel unwelcome and uncomfortable. During the sale, Anne asked if I planned to stack my new dryer with my existing washer. I told her yes, and she sold me the required stacking kit, along with the dryer and other accessories. She assured me that my dryer would be delivered the following morning. When I arrived home, I received an automated text message from Lowe’s confirming delivery for the next day between 8:00 a.m. and 12:00 p.m. Based on that confirmation, I canceled my morning plans to ensure I would be home for the delivery. The following morning, however, I woke up to another text message stating that my delivery had been rescheduled for Monday. This was extremely frustrating, especially since I had been verbally assured of Sunday delivery and had also received a written confirmation from Lowe’s. When the dryer was finally delivered on Monday, the delivery driver informed me that he could not install the stacking kit because Lowe’s policy does not allow them to stack a washer and dryer unless both appliances were purchased together. This policy was never explained to me by Anne, despite the fact that she specifically asked whether I planned to stack the units and sold me the stacking kit. Had I been informed of this policy at the time of purchase, I could have made a more informed decision and avoided unnecessary frustration. Fortunately, the delivery driver contacted his supervisor, explained that I had purchased the washer only a few months earlier in May, and they made an exception to complete the installation. I truly appreciate the professionalism and willingness of the delivery team to resolve the issue. Overall, my experience at the Commack location was extremely disappointing. The lack of communication, inaccurate information regarding both delivery and installation, and the poor customer service I received made what should have been a simple purchase unnecessarily stressful. I hope Lowe’s takes this feedback seriously and provides additional training on customer service, company policies, and ensuring that every customer is treated with professionalism, respect, and without bias.

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