Aptive Pest Control

Reviews

• TJ

  Tyler Jobson

  6 days ago
  2.0
  First things first, i was approached at my doorstep by a representative, they said theyd give me a better deal on pest control and at first it seemed like it. The techs were all nice enough with updates and pictures on areas they treated so thats a positive. The online portal/payment processing etc was a nightmare to use, never seemed to work right and could never depend on payments coming out when you should expect them to. When calling their service youre immediately met with an AI agent which at this point I cant tell which I like less, the AI agent or the live agent which sounds like they are in India. When i first called to state that i wanted to cancel the representative told me she would reduce my bill for that month and the following month due me not being pleased with the service i thought I was getting, only to find out the bill did not get reduced. They do not treat ants or carpenter bees, pretty basic pests. Cancellation was also a pain, was directly hung up on by a live agent when I said i wanted to cancel. Choose local, better than your business being outsourced.
• BW

  Beth White-Hrenandez

  Jul 4, 2026
  2.0
  The people who come to my home are very nice and professional. However the list I receive stating what will be provided during the visit.. unfortunately never happens, however they are checked as completed when I receive my invoice. I have never received any inside treatment, a complete lawn cover. It is a five to ten minute walk around the house , shed porch. Never had my garage sprayed. It is disappointing. Please understand I don’t feel it is the workers. I feel the problem is with the company they work for. Very poor communication, never a follow up, on the day they plan to come do not make plans it is a wait all day into evening event.
• LL

  Lisa

  Jun 30, 2026
  1.0
  Horrible! Don’t waste your time or money. The 5 (yes, FIVE) past scheduled service appointments over the course of the last 7 days were no-shows and/or cancelled without acknowledgement. When I repeatedly call and ask why nobody has repeatedly shown up, I’m told it’s a “system glitch” and that my concerns will be escalated to management. How can a business operate in such a manner with such lack of customer care?
• MR

  Matthew Robbens

  Jun 23, 2026
  1.0
  I feel like the things the sales guy told me were included didn’t happen. He said that the entire yard would be treated from sidewalk all the way to the back property line. Tech only did around the house and the fence line. Sales guy said that they would brush off the spiderwebs on eves and front of the house and spray all eves. Tech didn’t do any of that and didn’t even have a ladder. Talked to tech on the phone and he said that he was going to spray 1 foot up the foundation and 1 foot out from foundation. Sales guy said it was 3 feet up the foundation and 5 feet out from the foundation. Very disappointing and is clear cut case of bait and switch. I will like out of this contract and I will not be paying the $199 fee. I was charged for services that were not delivered which is a breach of contract.
• EE

  Erin

  Jun 22, 2026
  1.0
  Technicians not equipped or authorized to enter an attic space. No showed or showed on the wrong days. I Tried to cancel the service based on poor experience, they wanted a $199 cancellation fee. I refused to pay, now in collection dispute. Horrible company, horrible experience. Warning to consumers. Would never recommend any of the services they offer. Especially bug spraying, technician arrived literally ran the perimeter of the house spraying doors and windows in less than 4 minutes and left. 👎👎👎👎👎😡

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