Raymour & Flanigan Furniture and Mattress Store

Reviews

• CT

  Christine Timpone

  2 days ago
  5.0
  I am 80 years old and have done much shopping but this experience was one of the best ! The purchase of a bed was for my 22 year old grandson who attends North Eastern in Boston and as a senior he has rented a new apartment. I have purchased from Raymore many times but this purchase was a pleasure. My salesman was Michael from the Carle Place LI NY store. He was professional, knowledgeable resectf and accommodating. Sincerely Christine Timpone
• MC

  Maureen Cromwell

  5 days ago
  5.0
  Jade was my salesperson today and spent a lot of time with me as I looked for various items. She was patient, very informative and knowledgeable, as well as extremely helpful. Great job!
• MC

  Michelangelo Cornejo

  Jun 13, 2026
  5.0
  We came in and were immediately greeted by Erick, who was warm, friendly, professional, and incredibly knowledgeable. He went above and beyond to make sure we found exactly what we needed, took the time to answer all of our questions, and made the entire experience easy and enjoyable. What really stood out was his willingness to help load our purchase onto our truck, which was greatly appreciated. It’s rare to find someone so dedicated to providing exceptional customer service from start to finish. We couldn’t be happier with our experience, and if you’re visiting Raymour & Flanigan in Carle Place, make sure to ask for Erick Hall. He’ll make sure you’re well taken care of and is easily one of the best sales associates in the store. Highly recommended!
• MJ

  Michael McDonald Jr.

  Jun 2, 2026
  5.0
  I wanted to take a moment to recognize Michael Diaz at Raymour & Flanigan for the exceptional service he provided to my partner during what could have been a very stressful process. My partner recently signed the lease for a new apartment and was essentially starting over from scratch with furnishing his bedroom. As anyone who has moved knows, balancing space, storage, budget, delivery timelines, and design choices can quickly become overwhelming. From the beginning, Michael made the entire experience feel manageable and even enjoyable. I had the opportunity to watch the process unfold firsthand, and what stood out most was how attentive and invested Michael was in understanding his needs. He didn’t simply try to sell furniture, he took the time to listen. He explained to Michael that was downsizing and needed furniture that would maximize storage without making the room feel crowded. Michael carefully considered those concerns and recommended the Gulliver bed with six storage drawers, a solution that ended up being perfect for his space and storage needs. Rather than rushing the decision, Michael encouraged him to take measurements of the room first so he could make informed choices about what would fit comfortably. He patiently worked through different options and ultimately helped him select additional pieces, including a dresser that would further maximize storage and functionality. What impressed me most was his professionalism and honesty throughout the process. He set realistic expectations regarding delivery timelines and recommended assembly services knowing that my partner travels frequently for work and has limited time when he is home. Every recommendation he made was thoughtful, practical, and tailored specifically to his situation. Michael also helped him select a Sealy Posturepedic Rosemill Firm Mattress and a mattress protector, always taking the time to explain the benefits of each product without making him feel pressured. His guidance gave my partner confidence in decisions he had initially been uncertain about. What truly demonstrated Michael’s commitment to customer service was what happened after the purchase. The bed he selected is currently on backorder and won’t arrive until later this month. Understanding how important it was for him to have a comfortable place to sleep in the meantime, Michael arranged for a loaner bed until her furniture arrives. That level of accommodation speaks volumes about the type of professional he is. As an additional gesture, Michael also sent him a $25 Mastercard gift card. While the gift was appreciated, it was the thoughtfulness behind it that left a lasting impression. It showed that he genuinely cares about his customers and their overall experience. As his boyfriend, I can honestly say that Michael significantly reduced the stress and uncertainty that often comes with moving and furnishing a new home. He was patient, knowledgeable, responsive, and consistently willing to go the extra mile. Watching the confidence and peace of mind he gave him throughout this process made it clear why he comes so highly recommended. Thank you, Michael, for treating my partner with such professionalism, kindness, and care. We are incredibly grateful for your assistance and will absolutely be returning to work with you when it’s time to furnish and design his living room. Raymour & Flanigan is fortunate to have someone like you representing their company.
• CS

  Claudelle Santana

  Jun 2, 2026
  5.0
  I recently signed the lease for a new apartment and am in the process of starting over with all new furniture. As exciting as this new chapter is, furnishing an entire apartment can feel overwhelming, especially when trying to make thoughtful decisions that will maximize both space and functionality. Several colleagues highly recommended Michael Diaz at Raymour & Flanigan, and after working with him, I can confidently say he exceeded every expectation. From the very beginning, Michael took a personal interest in understanding my needs. He reached out directly, listened carefully, and took the time to learn about my situation. I explained that I was downsizing and needed furniture that would not feel bulky while still providing ample storage. I was unsure whether I needed a complete bedroom set and was struggling to determine what would work best for my space. Michael was incredibly patient, attentive, and proactive throughout the entire process. He paid close attention when I mentioned my concerns about clothing storage and immediately recommended the Gulliver bed with six storage drawers. The drawers are impressively deep and provide substantial storage space, making them a perfect solution for maximizing organization without sacrificing floor space. Rather than rushing the sale, Michael encouraged me to take measurements of my new apartment first. He patiently waited while I visited the apartment so I could accurately assess the room dimensions and determine which additional pieces from the Gulliver collection would fit comfortably. Based on those measurements, we decided to add the matching dresser, which offers multiple spacious drawers and further helps maximize storage and functionality within the room. What I appreciated most was Michael’s honesty and professionalism. He provided realistic expectations regarding delivery timelines and recommended the assembly service, recognizing that I travel frequently for work and have limited time at home. His recommendation will save me considerable time and stress when my furniture arrives. Michael also thoughtfully suggested additional products that aligned with my needs, including the Sealy Posturepedic Rosemill Firm Mattress and a queen mattress protector. At no point did I feel pressured. Instead, every recommendation felt intentional and tailored to my specific circumstances. What truly set Michael apart was his willingness to go above and beyond after the purchase. The bed I selected is currently on backorder and is not expected to arrive until later this month. Understanding the inconvenience this could create, Michael proactively arranged for a loaner bed so that I would have something to use in the meantime. That level of care and consideration is rare and demonstrates his genuine commitment to ensuring his customers are taken care of long after the sale is complete. As another thoughtful gesture, Michael also sent me a $25 Mastercard gift card. While the gift itself was appreciated, what stood out most was the kindness and customer-focused attitude behind it. It reinforced that he truly values his customers and strives to make their experience a positive one from start to finish. Throughout the entire experience, Michael listened carefully to every concern I raised and consistently offered practical solutions when I was uncertain. His expertise, patience, professionalism, and genuine desire to help made what could have been a stressful process feel manageable and even enjoyable. Thank you, Michael, for your outstanding service, thoughtful recommendations, and ongoing accommodations. I am extremely happy with my purchases and look forward to working with you again when I’m ready to furnish and design my living room. I highly recommend Michael Diaz to anyone looking for a knowledgeable, trustworthy, and customer-focused furniture consultant. He is an exceptional representative of Raymour & Flanigan and has earned a customer for life.

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