Lowe's Home Improvement

Reviews

• JM

  John McGuire

  May 2, 2026
  5.0
  Great Lowe’s! Staff is friendly and helpful!
• TD

  Tonya DeTomaso

  May 1, 2026
  1.0
  Very frustrated with the canandaigua Lowe’s and pretty much everyone I have spoken with. I placed an order for a dishwasher on 4/19/26. It was scheduled to be delivered on 4/23/26. The installer picked it up but as of today 5/1/26 it still has yet to be delivered to us. We tried to cancel the delivery and just go get it at the store. When my son arrived they said he couldn’t pick it up as it’s on a truck with installer. I have called 4 times today. Once I was told by someone they would help me return it and they said please hold and left me on hold for 30 minutes and never came back. Called back again and another person said she would transfer me and the person she transferred me to picked up and hung up. Called a 3 rd time and the girl assured me she would get me to a manager. She transferred me and then someone again picked up and hung up. I called a 4th time and not to mention it’s an auto system so to even get to a person you have to say customer service 9 times they sent me through and again they picked up and hung up. This is beyond frustrating, a waste of my time and shows there is literally zero care for their customers. I guess since I cannot get any assistance from the associates or managers at this point I will have to dispute the charges with my bank because I did not receive the product I paid for and I will No longer do any business with Lowe’s as it’s definitely not worth my time or money. Save yourself the headache and go to Home Depot.
• RR

  Russell

  Apr 21, 2026
  5.0
  Got what we needed for a total bathroom redo , very helpful staff
• DR

  Deborah Rogers

  Apr 4, 2026
  1.0
  I had my floors done in my home by Lowe’s contractors Service Pro. The laminate wood started to buckle and loosen in certain areas of the house. Service Pro came to check floors and stated it was manufacturer defect .After an independent contractor came to check floors, it was decided that it was the installers fault.I was told that I would have to pay for the areas that were not leveled! Would you believe after the cost of the product and installation that I would have to cover their mistake, they are the floor experts and should have known what wasn’t leveled. I am shocked that Lowe’s is not putting the customer first, I am not responsible for their mistakes and with all the purchases of flooring and carpet throughout my home, I am devastated at their customer service! My floors are unlocking and look terrible and what is expected of me is not right! The warranty means nothing!
• CS

  Christina Scott

  Mar 12, 2026
  1.0
  So incredibly disappointed in their inability to not only properly handle a difficult situation but somehow inflame it further. We placed an order on November 22nd for a refrigerator and stove. We were informed that we would get information for the appliance delivery through text message confirmation. December 2nd we got the first delivery date of December 5th - we responded yes that works. Took the day off because they gave us a window of 2pm-6pm. Nothing arrived, no phone call - we had to call the store. The store told us they couldn't do anything to get a more specific date or even tell us where our appliances were. They also told us to just wait till the end to see what they were going to do for us to compensate for this headache. We got another text that it would now be delivered on December 19th. Our window was 10:30-2:30 so again, took time off of work to receive our appliances. AGAIN - no phone call or updates and no appliances. We called the store back and they gave the information for a warehouse manager that "would be able to assist" We called them and they said they couldn't help confirm the delivery. Again, text comes through for January 2nd being our new delivery date. You guessed it - still no appliances still no notification. This continues for January 20th, and January 27th, FINALLY February 4th the refrigerator was delivered. once completed we called the store back as the store manager told us to, and they told us we would get a call from a customer excellence team. Call never came - called again and they gave us a phone number to call. This "customer excellence team" said they called us on March 3rd - I looked back at any missed calls and they absolutely did not call us. They then proceed to offer us $100 store credit. I am sorry but that is 1% of the order we placed and absolutely not compensation for this nightmare of having to take a day off and drive 2 hours to a location not getting a delivery. I will NEVER be utilizing Lowes for future purchase and I dissuade anyone from utilizing Lowes as their store of choice.

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