Pye-Barker Fire & Safety, formerly Amherst Alarm

Reviews

• RG

  Rashid Goshtasb

  Aug 28, 2026
  1.0
  I have been with Amherst Alarm for years and years. When I was having issues with my alarms not working and constantly making chirping noises, I reached out to ask for a service call. They told me that we had an outstanding balance of $90 and they would not come out unless we paid it. I understood and was going to write a check when I reconsidered because it took being on hold for 15 minutes for them to answer me. My daughter called to get some more information because we had considered switching to a different company, and then they stated we had a balance of $400 due from an invoice from a year ago. I was so confused and asked why this wasn't on our quarterly invoices? And they said it's completely separate and have no relevance. I asked for a manager and they said he was busy and made me wait a WEEK before I got in touch with one. When I spoke with Merit he was unreasonably rude, out of touch, and inconsiderate. I told him how we had had a break in at the shop a year ago and the alarm didn't go off and we only found out about the break in due to a neighbor of the shop. He told me since we changed phone services, the call didn't go through and that's what they had charged us $200 for (on the past invoice) on top of our register being stolen ((with money inside)) and a glass door being broken. A service call because we got robbed and they didn't do anything about it. When I asked what would happen if we didn't pay this outstanding bill of $400, he said 'I'll send it to collections right after we hang up this call". Outstandingly rude, facetious and unprofessional. I would never go back to this company ever again. The worst customer service and in a day and age like now, bad customer service will kill your business.
• DD

  DRD

  Aug 21, 2026
  1.0
  Worst customer service - very rude and could not help with troubleshooting the alarm in any way.
• JG

  Josh Gilbert

  Aug 19, 2026
  1.0
  I moved into a house with an Amherst Alarm system and I’ve been trying to get them to activate the system for almost a month. I’ve called multiple times and left many messages for the sales team. Customer Service says I have to call sales but sales never answers the phone, and only called back once to ask a few questions but didn’t schedule any technician visit to set up the system. If you’re choosing a new system, stay away from this company because their setup time and communication are very bad.
• JR

  Jeremy Ratajczyk

  Jun 23, 2026
  1.0
  If I could give zero starts I would. Horrible customer service. Bad business contract practices.
• LK

  Lin Kent

  May 29, 2026
  5.0
  Great installation crew, very knowledgeable, very helpful and very efficient.