RH Outlet Brooklyn

Reviews

• RR

  Reviews

  May 3, 2026
  1.0
  Went here on 5/3/2026. The staff member present was incredibly rude. I’ve bought several pieces from the store before, but will not be going back.
• KB

  K. B.

  May 2, 2026
  1.0
  Staff appears to be selective with who they chose to interact with. I was the store for 15 minutes & walked past 3 associates. I was not greeted nor offered help. 1 star for poor service.
• BR

  bruna rodrigues

  Mar 22, 2026
  1.0
  What a shame!! We bought a very heavy table today, and to load it, they gave us a cart so we could take it to our car ourselves. I am a woman and I don’t have the physical ability to carry that kind of weight. There were men working in the store at the time… I asked the associate if someone could help my husband, and they said NO! While we were trying to load it, one of the employees even came over to ask if we were done using the cart, but didn’t offer any help.. even seeing that I was struggling and could barely hold the table. This goes beyond unprofessional.. it feels inhumane! We’ve made other purchases at the RH in Paramus and have always been very well taken care of. We left feeling frustrated and embarrassed by the attitude of the staff at this Brooklyn store
• AA

  Adam

  Dec 15, 2025
  1.0
  BEWARE!!! Bought furniture recently and did not do a thorough inspection for me before I purchased. They sent me damaged and dirty furniture, not what it looked like in person. They chose not to take any responsibility. Never buying from here again.
• NW

  Nathan W

  Nov 23, 2025
  1.0
  Fellow NYC families with young kids - DO NOT SHOP HERE. My family went here to buy a couch, picked one out, and told the associate who identified themself as Preston. Our 2-year old reached up to show this associate a toy and he jerked back from her and said in a disgusting, snide tone of voice, "Don't touch me, I don't know you." I have never seen anyone go out of there way to be a jerk to a 2-year old, but somehow RH found a way to hire and employ just such a person. They lost the sale of the couch instantly, and we went to buy one at West Elm, instead. By the way, this RH location was almost empty on a day when Industry City was popping - we went to ABC Carpet, Modern Design, and West Elm and all three were way more lively, popular, and child friendly than RH. I will be leaving a complaint with Better Business Bureau, as well. Shameful conduct.

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