Raymour & Flanigan Furniture and Mattress Store

Reviews

• TB

  Tee Bulgin

  Jul 2, 2026
  1.0
  If -0 was an option . that would be my choice ! I would like to start by saying that when my husband and I walked into the store, we were very impressed. The showroom was spacious, and the representative who assisted us was pleasant and professional. She gave us the opportunity to look around without feeling pressured, allowing us the time and space to carefully consider our options and decide what we wanted. However, our positive experience quickly changed after our purchase. We selected a Monday pickup date because the warehouse was conveniently located near our home. We were told that we would receive a text message that same day informing us when my husband could come and pick up our furniture. Unfortunately, we waited for hours and never received any communication, which prompted me to contact customer service. When I followed up, I was informed of two things: The representative who assisted us was off that day. It appeared that "the system" had failed to designate which warehouse our furniture was supposed to be picked up from. I then spoke with someone named Stephon, who advised me that my options were to either wait until the next delivery date on Thursday or have the furniture delivered for free on the next available delivery date. Neither option was acceptable to us. First, we chose the Monday pickup date because it was guaranteed by the sales representative. Second, if free delivery was available, why was it not offered from the beginning? As a result, I requested that the order be canceled. I was then transferred to another representative, whom I believe was named Kendall. I was told that refunds typically take between 7 and 10 business days to process. However, when I requested documentation or written confirmation of the cancellation, nothing was provided. We never received any email confirmation until I called again on Thursday and spoke with Kendall once more. He then forwarded an email, but it still did not clearly indicate that the order had been canceled. During the call, he repeatedly stated that he could not see exactly what we were seeing on our end but that he could "copy and paste" what appeared in his system. He continued to repeat this in a manner that came across as sarcastic and condescending. Additionally, when I asked him to confirm how long the refund would take, he responded by asking, "What did they tell you?" When I requested a direct answer, he replied, "Well, I don't know the exact number of days, but it usually takes anywhere from 7 to 10 business days." The lack of professionalism, poor communication, and dismissive attitude we experienced are completely unacceptable. Unfortunately, these issues overshadowed what initially seemed like a positive shopping experience. While the sales experience was excellent, the failures in communication, order processing, customer service, and cancellation handling have left us extremely disappointed.
• NG

  Nika Goginava

  Jun 25, 2026
  5.0
  Galina at Raymour & Flanigan was amazing to work with! She helped me pick out the perfect couch and coffee table, and the entire experience was smooth from start to finish. She was knowledgeable, patient, and made sure I found exactly what I was looking for without any pressure. I’m extremely happy with my purchase and the excellent customer service I received. If you’re shopping for furniture, I highly recommend asking for Galina. Thank you for making the experience so enjoyable!
• KC

  Kim Campos

  Jun 25, 2026
  5.0
  I stopped by for a sofa, as I’ve been hunting for the longest. Jonathan welcomed me with a warm feeling & helped me for an hour. We chose one of the best sofas in the store. The experience was seamless, transparent & effortless! Thank you Jonathan & the store manager, for the expertise & guidance.
• FM

  Fran Milisci

  Jun 14, 2026
  5.0
  I am so pleased with the way I was taken care of by laura. She was very attentive to my needs, very patient with me, very very kind, and knew exactly which automatic recliner I could use. That's what I went in to get in the store that I went to has many selections to choose from. I told Laura what I wanted and what I needed, and she brought me to at least five chairs that I could use. I am disabled so just no ordinary automatic recliner would do. I found one that I liked immensely and purchased it. Thanks to Laura's guidance I kept I went out extremely happy with my purchase. I intend to go back and I want now to get a mattress and an automated bed that could lift up my legs and help my back pain. Laura is an amazing representative of Raymour and Flanigan furniture stores.
• NB

  Nick Bayiokos

  Jun 8, 2026
  1.0
  0 Stars Extortion tactics by their delivery folks! Spent a great deal of money on a living room set. Went over details with the sales associate (Ash) with delivery information which is relevant since i live in a co-op (6th floor). Set arrives without issue and just before they start to unload the truck "sir, we cant go past the 4th floor". They made a show of attempting to get "managers permission". I immediately called sales associate and I was awestruck by his response. "They agreed to go the additional 2 floors for $50.00" I immediately refused (i was tipping way more than that anyway, but besides the point). Somehow Raymore and Flanigan believes its appropriate for their delivery folks EXTORT additional fees to their customers after the already customer parted with thousands of dollars for the product. I would have cancelled the order on the spot, (i was offered a gift card well after I had shouted at the salesman) , but the level of frustration and the complete lack of respect Raymore and Flanigan has for its customers is embarrassing. With that said, I'm exploring options on having it all returned...

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