Raymour & Flanigan Furniture and Mattress Store

Reviews

• LT

  Lavon Turner Turner

  3 days ago
  5.0
  Keylin, was an excellent sales Representative! I would recommend anyone that’s interested in purchasing furniture to go to Raymour and Flanigan . Especially the Bronx location .610 Exterior street Bronx NY 10451. And ask for Keylin you be definitely satisfied with your customer service. Thank you Raymour and Flanigan !!
• JO

  Jashwa Ortiz

  6 days ago
  5.0
  Dioris was the best raymour and Flanigan consultant ever. He went above and beyond to meet my girl and I needs and concerns. He really listens and very attentive to details. I definitely recommend him if you’re shopping in the Bronx terminal market.
• VT

  Vicky Terry-Rijo

  Jun 29, 2026
  5.0
  As someone who writes a lot of reviews, I have no problem sharing both the good and the bad. My first experience at Raymour & Flanigan honestly left me disappointed. I spent a good amount of money furnishing my home, including buying a mattress for my 9-year-old daughter, and unfortunately, it wasn't the right fit. The only reason I came back was because I had purchased the warranty on everything. Walking back in, I wasn't expecting much... but these three amazing employees completely changed my opinion of the company. First, Eder Trinidad was absolutely outstanding. Instead of trying to sell me just another mattress, he took the time to ask all the right questions to understand what went wrong the first time. He made sure we wouldn't repeat the same mistake. The part that won me over was how he treated my daughter. He encouraged her to lay on different mattresses and let her choose the one she felt was the most comfortable. There was no pressure, no rushing, just genuine customer service. That's rare nowadays. Then there was Ana at the front desk. I had a small issue with my card, and instead of automatically saying, "Your card was declined," like so many places do, she calmly explained that it looked like a system issue and kindly asked if we could try again. She was so sweet, patient, and professional. That simple act of kindness meant a lot. And finally, Fatima. Even though I never got to meet her in person, she was incredible over the phone. She helped me find the best delivery time, answered every single one of my questions without rushing me, and was genuinely courteous from start to finish. I came back because of a warranty... but I left believing in the company again because of Eder Trinidad. He turned a frustrating experience into one that reminded me why great customer service still matters. Thanks to them, I'll definitely be back for my dining room set. Employees like these are worth recognizing because they don't just make sales, they build loyal customers.
• BM

  Blank Matthew

  Jun 22, 2026
  5.0
  I was very helpful was able to come and get my grandmother exactly what she wanted. The person that took care of my grandmother and I, his name is Lewis and definitely anybody that’s to come here. I would definitely recommend let him take care of you because he went above and beyond even when I didn’t have all of the credentials to help my grandmother, I was able to go home get it come back and still pick up where we left off. He gets a 10 out of 10 for me.
• MG

  Marianne Graziadei

  Jun 19, 2026
  1.0
  i tried to order a mattress online. The purchase didn't go thru because it was not able to calculate tax. i called the number to plce by phone. The gentleman stated that it was a KNOWN GLIITCH in the system. he was very nice and tried to correct. however after filling out everything again online, (per his suggestion) the system would not accept either of my credit cards. The representative again stated this happens even in the store because of a glitch. He was not able to take my credit card over the phone. If the system has so many glitches why not "warn" potential online customers before they spend 35 minutes trying to place and correct Raymour's issues. I ended up placing a phone order locally, took 5 minutes and it is being delivered today. Less than 24 hours after placing the order. I highly doubt I will attempt Raymour again

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