Raymour & Flanigan Furniture and Mattress Store

Reviews

• BP

  Brenda Perez

  1 day ago
  5.0
  We had a wonderful experience shopping at the Raymour & Flanigan in Bartow Ave. They had a huge selection, the sales person was knowledgeable and most importantly, they did not follow us around the store hounding us and asking millions of question. They let us take our time and were there when we needed them. We are excited about our purchase and we will definitely come back.
• AG

  Alexander I Garcia

  6 days ago
  5.0
  We had a great and quick time! We were originally just going in to test out some mattresses, unsure if we’d actually purchase anything. Frank was great though, he was knowledgeable and amusing and was able to build a quick rapport with us while helping us find the mattress fit that worked best for us, without needing to push us towards more expensive things, letting comfort speak first. We’ll be back!
• GS

  Glenroy Simpson

  Aug 27, 2026
  1.0
  Last week on Wednesday August 19, 2026 my elderly mother and my younger sister went to Raymour & Flannigan located in the Bronx, NY in by Co-op City. They were there to take advantage of a warranty that we purchased because an adjustable bed that we purchased with automatic parts was defective. My mother was informed by the customer agent over the phone to just go to the store and they will honor our warranty. Upon arrival to the store the staff was extremely rude to both my mother and my sister. First off, according to my mother and sister there were no customers in the store when they arrived. Secondly, one of the customer service representatives in the store informed them that they need to speak to the manager and my mother and sister described this person as hiding behind her computer and being reluctant to service them. When the manager, who's name is José, comes out he goes on and on about an appointment being needed even though there are no customers in the store. Mind you my mother and sister do not have a car and had to pay $40 in taxi fare to go to the store so this manager did not give a damn that they had to travel there from a long distance and it cost them money to go and come back. My mother was trying to explain the situation to him that she's on a fixed income and can't just come back and she asked if she can be taken care of and she wanted the warranty she paid for honored. The manager José then instructed that the police be called on her and walked away. Terrible and unprofessional service! Just a bunch of lazy workers in that store who want to get paid for doing nothing! I would've gave a 0 star ⭐ if possible!
• FM

  fRANCES mALDONADO

  Aug 22, 2026
  5.0
  After many attempts to get my manual loveseat change to an automatic one, it was worth it. At first the furniture was not the one i ordered and that was frustrating, then i began to find defective components and that was a total disappointment.. However, through the claim department and the staff at Baychester Mall in the bronx, they satisfied all the errors and today i can enjoy exactly what i pay for Thank You Baycheater Bronx NY Raymour Staff
• TS

  Tamara Simpson

  Aug 19, 2026
  2.0
  Usually I dont do this, but this time I feel it's warranted. My mom came in looking for an adjustable base for her bed, because the one that is currently under her mattress is no longer working. She initially called a few weeks before and a technician came out to see what he could do to fix it since it's under store warranty. He came and assessed that he couldn't fix it, but didnt tell my mom there and via phone call. My mom followed up with the general customer service line and they told her to go to the store to pick out a similar model. She went in and the store manager threatens to call the cops because she got very upset that an appointment was required for this service. Keep in mind she was told to come into the store in order to take advantage of her warranty. Another thing to keep in mind is that she is quite elderly (>75 years old). This is unacceptable practice by this particular store. The manager didnt seem to be busy and he could've assisted her with taking advantage of her warranty. I think additional leadership training would be helpful to teach him to deal with customers that may be agitated after being given the runaround. Usually this store has great service, but today was not good at all.